Inventor · disambiguated record
Matthew Grady Mcconnell
Also filed as: MCCONNELL MATTHEW G A · MCCONNELL MATTHEW GRADY
17 granted patents·4 pending applications·1,782 citations·filing 1998–2024
95Inventor score
Top patents by PatentIndex Score
21 records- 0196US10623233B1Live monitoring to trigger automationINTRADIEM INC·Filed 2019·Granted Apr 14, 2020·22 cites·20 claims
- 0296US6459787B2Method and system for delivery of individualized training to call center agentsKNOWLAGENT INC·Filed 2001·Granted Oct 1, 2002·220 cites·21 claims
- 0396US6324282B1Method and system for delivery of individualized training to call center agentsKNOWLAGENT INC·Filed 2000·Granted Nov 27, 2001·507 cites·30 claims
- 0495US11228479B1High-volume time-series data processing while live-monitoring agent instances to trigger automationINTRADIEM INC·Filed 2021·Granted Jan 18, 2022·5 cites·20 claims
- 0594US6775377B2Method and system for delivery of individualized training to call center agentsKNOWLAGENT INC·Filed 2002·Granted Aug 10, 2004·226 cites·53 claims
- 0693US10833917B1Live monitoring to trigger automation in administering coachingINTRADIEM INC·Filed 2020·Granted Nov 10, 2020·3 cites·20 claims
- 0792US7158628B2Method and system for selecting a preferred contact center agent based on agent proficiency and performance and contact center stateKNOWLAGENT INC·Filed 2003·Granted Jan 2, 2007·352 cites·13 claims
- 0891US11075794B2Live monitoring to trigger automation in servicing communicationsINTRADIEM INC·Filed 2020·Granted Jul 27, 2021·3 cites·20 claims
- 0991US6301573B1Recurrent training systemKNOWLAGENT INC·Filed 1998·Granted Oct 9, 2001·250 cites·20 claims
- 1085US11601322B2Live-monitoring of agent instances in a contact center networkINTRADIEM INC·Filed 2022·Granted Mar 7, 2023·1 cites·20 claims
- 1184US12074754B2Live-monitoring to trigger communication actions via an in-house management networkINTRADIEM INC·Filed 2023·Granted Aug 27, 2024·1 cites·30 claims
- 1284US7174010B2System and method for increasing completion of trainingKNOWLAGENT INC·Filed 2002·Granted Feb 6, 2007·48 cites·24 claims
- 1381US11356316B2Live-monitoring of agent instances to trigger automationINTRADIEM INC·Filed 2021·Granted Jun 7, 2022·1 cites·20 claims
- 1479US12445559B1Systems and methods for modifying contact center queue assignmentsINTRADIEM INC·Filed 2024·Granted Oct 14, 2025·1 cites·28 claims
- 1578US10833916B1Live monitoring with most valuable action to trigger automationINTRADIEM INC·Filed 2020·Granted Nov 10, 2020·1 cites·20 claims
- 1672US12418451B2Live-monitoring to trigger agent instance modification actions via an in-house management networkINTRADIEM INC·Filed 2023·Granted Sep 16, 2025·0 cites·30 claims
- 1763US6628777B1Method and system for scheduled delivery of training to call center agentsKNOWLAGENT INC·Filed 1999·Granted Sep 30, 2003·141 cites·44 claims
- 1858US2004165717A1Method and system for delivery of individualized training to call center agentsKNOWLAGENT INC·Filed 2004·Application pending·0 cites
- 1956US2005175971A1Method and system for scheduled delivery of training to call center agentsKNOWLAGENT INC ALPHARETTA GA·Filed 2003·Application pending·0 cites
- 2049US2007127689A1System and method for increasing completion of trainingKNOWLAGENT INC·Filed 2006·Application pending·0 cites
- 2136US2006256953A1Method and system for improving workforce performance in a contact centerKNOWLAGENT INC·Filed 2005·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →