Inventor · disambiguated record
Mark J. Pettay
Also filed as: PETTAY MARK J
54 granted patents·947 citations·filing 2000–2019
98Inventor score
Files withWEST CORP24PETTAY MARK J16KEMPKES RODNEY J5ALORICA BUSINESS SOLUTIONS LLC2BENNETT RODNEY L2
Top patents by PatentIndex Score
54 records- 0196US7191133B1Script compliance using speech recognitionWEST CORP·Filed 2001·Granted Mar 13, 2007·155 cites·25 claims
- 0295US8504371B1Script compliance and agent feedbackWEST CORP·Filed 2012·Granted Aug 6, 2013·34 cites·20 claims
- 0395US8219401B1Script compliance and quality assurance using speech recognitionPETTAY MARK J·Filed 2011·Granted Jul 10, 2012·43 cites·14 claims
- 0493US10009474B1Method and apparatus of processing user data of a multi-speaker conference callWEST CORP·Filed 2017·Granted Jun 26, 2018·7 cites·20 claims
- 0593US9601117B1Method and apparatus of processing user data of a multi-speaker conference callPETTAY MARK J·Filed 2011·Granted Mar 21, 2017·17 cites·11 claims
- 0693US8306908B1Methods and apparatus for intelligent selection of goods and services in telephonic and electronic commerceBARKER THOMAS B·Filed 2006·Granted Nov 6, 2012·70 cites·67 claims
- 0792US7739115B1Script compliance and agent feedbackWEST CORP·Filed 2003·Granted Jun 15, 2010·61 cites·69 claims
- 0892US7739162B1System, method, and business method for setting micropayment transaction to a pre-paid instrumentWEST CORP·Filed 2001·Granted Jun 15, 2010·71 cites·54 claims
- 0992US7440922B1System, method, and business method for settling micropayment transactions to a pre-paid instrumentWEST CORP·Filed 2001·Granted Oct 21, 2008·67 cites·33 claims
- 1091US7664641B1Script compliance and quality assurance based on speech recognition and duration of interactionWEST CORP·Filed 2003·Granted Feb 16, 2010·62 cites·49 claims
- 1191US6862343B1Methods, apparatus, scripts, and computer readable media for facilitating secure capture of sensitive data for a voice-based transaction conducted over a telecommunications networkWEST CORP·Filed 2002·Granted Mar 1, 2005·76 cites·20 claims
- 1290US8738491B1System, method, and business method for settling micropayment transactions to a pre-paid instrumentPETTAY MARK J·Filed 2012·Granted May 27, 2014·11 cites·19 claims
- 1390US8520833B1Global interpreter/translation services via conference bridgePETTAY MARK J·Filed 2011·Granted Aug 27, 2013·17 cites·20 claims
- 1488US8180643B1Script compliance using speech recognition and compilation and transmission of voice and text records to clientsPETTAY MARK J·Filed 2003·Granted May 15, 2012·42 cites·29 claims
- 1587US7966187B1Script compliance and quality assurance using speech recognitionWEST CORP·Filed 2003·Granted Jun 21, 2011·43 cites·62 claims
- 1687US6804331B1Method, apparatus, and computer readable media for minimizing the risk of fraudulent receipt of telephone callsWEST CORP·Filed 2002·Granted Oct 12, 2004·50 cites·24 claims
- 1786US9729717B1Script compliance and agent feedbackALORICA BUSINESS SOLUTIONS LLC·Filed 2016·Granted Aug 8, 2017·4 cites·20 claims
- 1886US8811592B1Script compliance using speech recognition and compilation and transmission of voice and text records to clientsPETTAY MARK J·Filed 2012·Granted Aug 19, 2014·7 cites·28 claims
- 1983US8244613B1System, method, and business method for settling micropayment transactions to a pre-paid instrumentPETTAY MARK J·Filed 2010·Granted Aug 14, 2012·4 cites·18 claims
- 2082US9495963B1Script compliance and agent feedbackALORICA BUSINESS SOLUTIONS LLC·Filed 2015·Granted Nov 15, 2016·3 cites·20 claims
- 2181US8489401B1Script compliance using speech recognitionPETTAY MARK J·Filed 2007·Granted Jul 16, 2013·6 cites·27 claims
- 2281US8352276B1Script compliance and agent feedbackWEST CORP·Filed 2012·Granted Jan 8, 2013·5 cites·20 claims
- 2381US6937702B1Method, apparatus, and computer readable media for minimizing the risk of fraudulent access to call center resourcesWEST CORP·Filed 2002·Granted Aug 30, 2005·28 cites·24 claims
- 2480US8775180B1Script compliance and quality assurance based on speech recognition and duration of interactionWEST CORP·Filed 2012·Granted Jul 8, 2014·5 cites·20 claims
- 2578US10257361B1Method and apparatus of processing user data of a multi-speaker conference callWEST CORP·Filed 2018·Granted Apr 9, 2019·1 cites·20 claims
- 2678US9131052B1Script compliance and agent feedbackWEST CORP·Filed 2013·Granted Sep 8, 2015·2 cites·20 claims
- 2778US8364583B1Method and apparatus for processing a cardholder's inquiry or dispute about a credit/charge cardWEST CORP·Filed 2000·Granted Jan 29, 2013·15 cites·53 claims
- 2877US8666896B1System, method, and business method for settling micropayment transactions to a pre-paid instrumentKEMPKES RODNEY J·Filed 2012·Granted Mar 4, 2014·1 cites·33 claims
- 2977US8280793B1Prepaid calling card accounts linked to credit card accounts, with methods for creating and managing the sameKEMPKES RODNEY J·Filed 2002·Granted Oct 2, 2012·15 cites·15 claims
- 3076US8571987B1System, method, and computer readable medium for settling micropayment transactions to a pre-paid instrumentKEMPKES RODNEY J·Filed 2012·Granted Oct 29, 2013·1 cites·20 claims
- 3175US9025760B1Apparatus and method for connecting a translator and a customerPETTAY MARK J·Filed 2011·Granted May 5, 2015·5 cites·6 claims
- 3274US9299341B1Script compliance using speech recognition and compilation and transmission of voice and text records to clientsWEST CORP·Filed 2014·Granted Mar 29, 2016·2 cites·29 claims
- 3374US8229752B1Script compliance and agent feedbackPETTAY MARK J·Filed 2010·Granted Jul 24, 2012·3 cites·12 claims
- 3472US8108213B1Script compliance and quality assurance based on speech recognition and duration of interactionPETTAY MARK J·Filed 2010·Granted Jan 31, 2012·3 cites·15 claims
- 3571US8484030B1Script compliance and quality assurance using speech recognitionPETTAY MARK J·Filed 2012·Granted Jul 9, 2013·3 cites·18 claims
- 3671US8255328B1System, method, and computer readable medium for settling micropayment transactions to a pre-paid instrumentKEMPKES RODNEY J·Filed 2008·Granted Aug 28, 2012·1 cites·20 claims
- 3771US8244633B1System, method, and business method for settling micropayment transactions to a pre-paid instrumentKEMPKES RODNEY J·Filed 2008·Granted Aug 14, 2012·1 cites·33 claims
- 3871US7403967B1Methods, apparatus, and computer readable media for confirmation and verification of shipping address data associated with a transactionWEST CORP·Filed 2002·Granted Jul 22, 2008·2 cites·16 claims
- 3968US9253329B1Services via a conference bridgePETTAY MARK J·Filed 2011·Granted Feb 2, 2016·2 cites·19 claims
- 4068US8326626B1Script compliance and quality assurance based on speech recognition and duration of interactionPETTAY MARK J·Filed 2011·Granted Dec 4, 2012·2 cites·20 claims
- 4167US8990090B1Script compliance using speech recognitionWEST CORP·Filed 2013·Granted Mar 24, 2015·0 cites·27 claims
- 4265US7739326B1System, method, and computer readable media for confirmation and verification of shipping address data associated with transactionWEST CORP·Filed 2008·Granted Jun 15, 2010·0 cites·20 claims
- 4364US10277739B1System, method, and computer readable media for confirmation and verification of shipping address data associated with a transactionOPEN INVENTION NETWORK LLC·Filed 2016·Granted Apr 30, 2019·0 cites·20 claims
- 4464US8732034B1Method, medium, and system for providing leads to an agent in exchange for creditsWEST CORP·Filed 2013·Granted May 20, 2014·0 cites·20 claims
- 4561US10574827B1Method and apparatus of processing user data of a multi-speaker conference callWEST CORP·Filed 2019·Granted Feb 25, 2020·0 cites·20 claims
- 4661US9232058B1System, method, and computer readable media for confirmation and verification of shipping address data associated with a transactionOPEN INVENTION NETWORK LLC·Filed 2014·Granted Jan 5, 2016·0 cites·19 claims
- 4761US8817953B1System, method, and computer readable media for confirmation and verification of shipping address data associated with a transactionVACEK JILL M·Filed 2012·Granted Aug 26, 2014·0 cites·20 claims
- 4857US8255939B1Interactive television offer presentationsPETTAY MARK J·Filed 2008·Granted Aug 28, 2012·0 cites·4 claims
- 4956US8239444B1System, method, and computer readable media for confirmation and verification of shipping address data associated with a transactionVACEK JILL M·Filed 2010·Granted Aug 7, 2012·0 cites·18 claims
- 5055US8473366B1Method, medium, and system for providing leads to an agent in exchange for creditsBENNETT RODNEY L·Filed 2012·Granted Jun 25, 2013·0 cites·18 claims
Showing the top 50 of 54 patent records by PatentIndex Score.
Join the waitlist — get patent alerts
Get an alert when Mark J. Pettay files or is granted a new patent.
We store only your email — no account needed. See our privacy policy.
Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →