Inventor · disambiguated record
Mike Hollatz
Also filed as: HOLLATZ MIKE
14 granted patents·4 pending applications·55 citations·filing 2002–2005
90Inventor score
Files withASPECT SOFTWARE INC8ROCKWELL ELECTRONIC COMMERCE5HOLLATZ MIKE2DEZONNO ANTHONY J1HODSON JEFF1
Top patents by PatentIndex Score
18 records- 0173US7349529B2Contact center conferencing of e-mail messageROCKWELL ELECTRONIC COMMERCE·Filed 2005·Granted Mar 25, 2008·5 cites·17 claims
- 0269US7373387B2Session to track actual e-mail handling timeROCKWELL ELECTRONIC COMMERCE·Filed 2004·Granted May 13, 2008·4 cites·21 claims
- 0366US8180043B2Method and apparatus for customer key routingDEZONNO ANTHONY J·Filed 2004·Granted May 15, 2012·11 cites·17 claims
- 0465US7764779B2SIP ACD multi-tenant mechanism that facilitates multiple levels of partitions or tenantsASPECT SOFTWARE INC·Filed 2005·Granted Jul 27, 2010·2 cites·31 claims
- 0564US7085368B2Method of providing a screen-pop via SIPROCKWELL ELECTRONIC COMMERCE·Filed 2004·Granted Aug 1, 2006·7 cites·27 claims
- 0660US7668303B2Call tracking using SIP presence mechanismASPECT SOFTWARE INC·Filed 2004·Granted Feb 23, 2010·7 cites·34 claims
- 0758US8634537B2Method of routing calls from a contact centerHOLLATZ MIKE·Filed 2004·Granted Jan 21, 2014·10 cites·45 claims
- 0857US8028084B2IP ACD using buffer serverASPECT SOFTWARE INC·Filed 2004·Granted Sep 27, 2011·3 cites·27 claims
- 0954US7912205B2Contact center business modelerASPECT SOFTWARE INC·Filed 2004·Granted Mar 22, 2011·3 cites·45 claims
- 1054US7778405B2Contact center system independent of line key status or current agent activity/stateASPECT SOFTWARE INC·Filed 2004·Granted Aug 17, 2010·1 cites·34 claims
- 1154US7751550B2Method of providing status information within an ACDASPECT SOFTWARE INC·Filed 2004·Granted Jul 6, 2010·1 cites·26 claims
- 1250US7729479B2Automatic generation of mixed media messagesASPECT SOFTWARE INC·Filed 2004·Granted Jun 1, 2010·1 cites·26 claims
- 1349US7702094B2Method of storing information within an ACDASPECT SOFTWARE INC·Filed 2004·Granted Apr 20, 2010·0 cites·48 claims
- 1448US2006248002A1Business strategy transaction routerROCKWELL ELECTRONIC COMMERCE·Filed 2005·Application pending·0 cites
- 1545US2005232408A1System for contact system entities beyond end-points to track state availability and capabilites by implementing SIP presence technologiesHODSON JEFFREY D·Filed 2004·Application pending·0 cites
- 1643US2006048135A1Method of monitoring and controlling applications in an ACDHODSON JEFF·Filed 2004·Application pending·0 cites
- 1742US7460651B2Contact identifier for message typesROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Dec 2, 2008·0 cites·26 claims
- 1842US2006117187A1Internet method of protecting subscriber informationHOLLATZ MIKE·Filed 2004·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →