Inventor · disambiguated record
Ravi Vijayaraghavan
Also filed as: VIJAYARAGHAVAN RAVI
34 granted patents·9 pending applications·447 citations·filing 1998–2018
97Inventor score
Top patents by PatentIndex Score
43 records- 0194US9652797B2Intent prediction based recommendation system using data combined from multiple channels24/7 CUSTOMER INC·Filed 2014·Granted May 16, 2017·37 cites·18 claims
- 0294US8565411B2Method and apparatus for optimizing customer service across multiple channelsKANNAN PALLIPURAM V·Filed 2010·Granted Oct 22, 2013·29 cites·17 claims
- 0393US9536269B2Method and apparatus for analyzing and applying data related to customer interactions with social mediaCHANG ANDREW·Filed 2012·Granted Jan 3, 2017·28 cites·15 claims
- 0493US9129290B2Apparatus and method for predicting customer behaviorKANNAN PALLIPURAM V·Filed 2009·Granted Sep 8, 2015·40 cites·20 claims
- 0592US10635695B2Systems and methods for facilitating dialogue mining[24]7 AI INC·Filed 2017·Granted Apr 28, 2020·11 cites·40 claims
- 0692US10089639B2Method and apparatus for building a user profile, for personalization using interaction data, and for generating, identifying, and capturing user data across interactions using unique user identification24/7 CUSTOMER INC·Filed 2014·Granted Oct 2, 2018·17 cites·12 claims
- 0792US9742912B2Method and apparatus for predicting intent in IVR using natural language queries24/7 CUSTOMER INC·Filed 2015·Granted Aug 22, 2017·18 cites·20 claims
- 0892US9661067B2Systems and methods for facilitating dialogue mining24/7 CUSTOMER INC·Filed 2014·Granted May 23, 2017·20 cites·11 claims
- 0991US10482521B2Intent prediction based recommendation system using data combined from multiple channels[24]7 AI INC·Filed 2017·Granted Nov 19, 2019·8 cites·23 claims
- 1090US10373177B2Dynamic prediction of online shopper's intent using a combination of prediction models[24] 7 AI INC·Filed 2014·Granted Aug 6, 2019·15 cites·9 claims
- 1190US9519936B2Method and apparatus for analyzing and applying data related to customer interactions with social mediaVIJAYARAGHAVAN RAVI·Filed 2012·Granted Dec 13, 2016·26 cites·34 claims
- 1289US10038786B2Method and apparatus for improving goal-directed textual conversations between agents and customers24/7 CUSTOMER INC·Filed 2015·Granted Jul 31, 2018·8 cites·40 claims
- 1389US9105268B2Method and apparatus for predicting intent in IVR using natural language queries24 7 CUSTOMER INC·Filed 2013·Granted Aug 11, 2015·15 cites·18 claims
- 1489US8396741B2Mining interactions to manage customer experience throughout a customer service lifecycleKANNAN PALLIPURAM V·Filed 2009·Granted Mar 12, 2013·47 cites·13 claims
- 1586US10977563B2Predictive customer service environment[24]7 AI INC·Filed 2013·Granted Apr 13, 2021·14 cites·14 claims
- 1686US10484541B2Method and apparatus for improving goal-directed textual conversations between agents and customers[24]7 AI INC·Filed 2018·Granted Nov 19, 2019·6 cites·25 claims
- 1786US10311377B2Categorization of user interactions into predefined hierarchical categories[24]7 AI INC·Filed 2017·Granted Jun 4, 2019·7 cites·20 claims
- 1886US9626629B2Categorization of user interactions into predefined hierarchical categories24/7 CUSTOMER INC·Filed 2014·Granted Apr 18, 2017·18 cites·15 claims
- 1985US10200420B2Method and apparatus for optimizing customer service across multiple channels[24]7 AI INC·Filed 2013·Granted Feb 5, 2019·6 cites·20 claims
- 2085US9055148B2Method and apparatus for analyzing leakage from chat to voice24 7 CUSTOMER INC·Filed 2014·Granted Jun 9, 2015·7 cites·36 claims
- 2184US11080721B2Method and apparatus for an intuitive customer experience[24]7 AI INC·Filed 2013·Granted Aug 3, 2021·5 cites·15 claims
- 2284US9536248B2Apparatus and method for predicting customer behavior24/7 CUSTOMER INC·Filed 2015·Granted Jan 3, 2017·5 cites·16 claims
- 2382US10726427B2Method and apparatus for building a user profile, for personalization using interaction data, and for generating, identifying, and capturing user data across interactions using unique user identification[24]7 AI INC·Filed 2018·Granted Jul 28, 2020·3 cites·20 claims
- 2482US9275342B2Method and apparatus for intent modeling and prediction24 7 CUSTOMER INC·Filed 2013·Granted Mar 1, 2016·13 cites·18 claims
- 2579US9600828B2Tracking of near conversions in user engagements24/7 CUSTOMER INC·Filed 2013·Granted Mar 21, 2017·3 cites·11 claims
- 2679US9058362B2Method and apparatus for predictive enrichment of search in an enterpriseVIJAYARAGHAVAN RAVI·Filed 2012·Granted Jun 16, 2015·12 cites·20 claims
- 2778US9460455B2Determining product categories by mining interaction data in chat transcripts24/7 CUSTOMER INC·Filed 2013·Granted Oct 4, 2016·10 cites·21 claims
- 2876US10360610B2Method and apparatus for intent modeling and prediction[24]7 AI INC·Filed 2016·Granted Jul 23, 2019·3 cites·20 claims
- 2974US10515380B2Proactive surveys based on customer information[24]7 AI INC·Filed 2013·Granted Dec 24, 2019·1 cites·8 claims
- 3059US2013211880A1Chat categorization and agent performance modeling24 7 CUSTOMER INC·Filed 2013·Application pending·0 cites
- 3158US10984332B2Predictive customer service environment[24]7 AI INC·Filed 2017·Granted Apr 20, 2021·0 cites·12 claims
- 3258US2014156383A1Ad-words optimization based on performance across multiple channels24 7 CUSTOMER INC·Filed 2013·Application pending·0 cites
- 3356US2013282595A1Method and apparatus for optimizing web and mobile self-serve apps24 7 CUSTOMER INC·Filed 2013·Application pending·0 cites
- 3455US2019124127A1Method and apparatus for optimizing customer service across multiple channels[24]7 AI INC·Filed 2018·Application pending·0 cites
- 3554US2012130771A1Chat Categorization and Agent Performance ModelingKANNAN PALLIPURAM V·Filed 2011·Application pending·0 cites
- 3653US9350863B2Method and apparatus for analyzing leakage from chat to voice24 7 CUSTOMER INC·Filed 2015·Granted May 24, 2016·0 cites·36 claims
- 3750US2012278159A1Method and apparatus for enhancing customer service experienceKUMAR GANGADHARAN·Filed 2012·Application pending·0 cites
- 3849US2010191658A1Predictive Engine for Interactive Voice Response SystemKANNAN PALLIPURAM V·Filed 2010·Application pending·0 cites
- 3948US10216845B2Method and apparatus for predictive enrichment of search in an enterprise[24]7 AI INC·Filed 2015·Granted Feb 26, 2019·0 cites·15 claims
- 4047US6269321B1Method for optimizing mechanical strength of a casting using microstructure predictionsFORD GLOBAL TECH INC·Filed 1998·Granted Jul 31, 2001·15 cites·19 claims
- 4142US2012076283A1Predictive Customer Service EnvironmentAJMERA DINESH·Filed 2011·Application pending·0 cites
- 4240US9214860B2Comparator multiplexing LDO and converted output to DC-DC converter circuitryVIJAYARAGHAVAN RAVI·Filed 2010·Granted Dec 15, 2015·0 cites·3 claims
- 4335US2015235240A1Method and apparatus for improving customer interaction experiences24 7 CUSTOMER INC·Filed 2015·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →