Inventor · disambiguated record
Reinhard Klemm
Also filed as: KLEMM REINHARD · KLEMM REINHARD P · KLEMM REINHARD PETER
63 granted patents·33 pending applications·1,734 citations·filing 1998–2023
98Inventor score
Files withAVAYA INC48AVAYA MAN LP8KLEMM REINHARD PETER8JOHN AJITA7BIOINVENTORS & ENTREPRENEURS NETWORK LLC5
Top patents by PatentIndex Score
96 records- 0199US8107401B2Method and apparatus for providing a virtual assistant to a communication participantJOHN AJITA·Filed 2004·Granted Jan 31, 2012·470 cites·34 claims
- 0296US11190469B2Enhanced digital messagingAVAYA MAN LP·Filed 2020·Granted Nov 30, 2021·8 cites·20 claims
- 0396US11064074B2Enhanced digital messagingAVAYA MAN LP·Filed 2020·Granted Jul 13, 2021·9 cites·20 claims
- 0496US7936863B2Method and apparatus for providing communication tasks in a workflowAVAYA INC·Filed 2004·Granted May 3, 2011·195 cites·20 claims
- 0596US7243267B2Automatic failure detection and recovery of applicationsAVAYA TECH LLC·Filed 2002·Granted Jul 10, 2007·147 cites·40 claims
- 0695US11019000B2System and method for email management through detection and analysis of dynamically variable behavior and activity patternsAVAYA INC·Filed 2020·Granted May 25, 2021·4 cites·20 claims
- 0794US9408051B2Context-aware social media disaster response and emergency managementAVAYA INC·Filed 2013·Granted Aug 2, 2016·62 cites·18 claims
- 0894US7680480B2Determining user availability based on a past eventAVAYA INC·Filed 2006·Granted Mar 16, 2010·38 cites·11 claims
- 0993US11418648B2Enhanced digital messagingAVAYA MAN LP·Filed 2020·Granted Aug 16, 2022·4 cites·20 claims
- 1092US12192406B2Enhanced digital messagingAVAYA MAN LP·Filed 2022·Granted Jan 7, 2025·4 cites·18 claims
- 1192US10003692B2System initiated dialog adjustmentAVAYA INC·Filed 2016·Granted Jun 19, 2018·13 cites·18 claims
- 1292US6457142B1Method and apparatus for target application program supervisionLUCENT TECHNOLOGIES INC·Filed 1999·Granted Sep 24, 2002·187 cites·51 claims
- 1390US8270320B2Method and apparatus for launching a conference based on presence of inviteesBOYER DAVID G·Filed 2004·Granted Sep 18, 2012·73 cites·13 claims
- 1489US9106750B2Facilitating a contact center agent to select a contact in a contact center queueAVAYA INC·Filed 2013·Granted Aug 11, 2015·11 cites·20 claims
- 1588US6993591B1Method and apparatus for prefetching internet resources based on estimated round trip timeLUCENT TECHNOLOGIES INC·Filed 1998·Granted Jan 31, 2006·182 cites·29 claims
- 1688US6216237B1Distributed indirect software instrumentationLUCENT TECHNOLOGIES INC·Filed 1998·Granted Apr 10, 2001·141 cites·33 claims
- 1787US9491295B2System and method for selecting agent in a contact center for improved call routingAVAYA INC·Filed 2015·Granted Nov 8, 2016·7 cites·20 claims
- 1887US8290132B2Communications history log systemKLEMM REINHARD PETER·Filed 2009·Granted Oct 16, 2012·13 cites·19 claims
- 1987US7162256B2Presence-based telecommunications systemAVAYA TECHNOLOGY CORP·Filed 2003·Granted Jan 9, 2007·50 cites·18 claims
- 2086US10659501B2System and method for efficient port and bandwidth utilization in setting up communication sessionsAVAYA INC·Filed 2014·Granted May 19, 2020·7 cites·18 claims
- 2185US9495350B2System and method for determining expertise through speech analyticsJOHN AJITA·Filed 2012·Granted Nov 15, 2016·12 cites·18 claims
- 2285US9426289B2Techniques for topical customer service menu reconfiguration based on social mediaAVAYA INC·Filed 2013·Granted Aug 23, 2016·5 cites·20 claims
- 2384US7751542B2Feeble ring tonesAVAYA INC·Filed 2006·Granted Jul 6, 2010·10 cites·17 claims
- 2482US10621218B2Systems and methods for compiling and dynamically updating a collection of frequently asked questionsAVAYA INC·Filed 2015·Granted Apr 14, 2020·3 cites·15 claims
- 2580US11526540B2Systems and methods for compiling and dynamically updating a collection of frequently asked questionsAVAYA INC·Filed 2020·Granted Dec 13, 2022·1 cites·20 claims
- 2679US9552397B2Mechanism for computing and using contextualized social media scoresAVAYA INC·Filed 2014·Granted Jan 24, 2017·2 cites·20 claims
- 2778US9454760B2Natural language processing (NLP) and natural language generation (NLG) based on user context for enhanced contact center communicationAVAYA INC·Filed 2013·Granted Sep 27, 2016·4 cites·20 claims
- 2878US8024401B1Customer relationship management system with network contact center server configured to control automated web and voice dialoguesALCATEL LUCENT·Filed 2002·Granted Sep 20, 2011·23 cites·19 claims
- 2977US10339504B2Systems and methods for presenting information extracted from one or more data sources to event participantsAVAYA INC·Filed 2014·Granted Jul 2, 2019·1 cites·19 claims
- 3076US8484339B2Advanced availability detectionKLEMM REINHARD PETER·Filed 2010·Granted Jul 9, 2013·3 cites·18 claims
- 3174US11856141B2Methods and systems of providing response based on communication session participant request urgencyAVAYA MAN LP·Filed 2021·Granted Dec 26, 2023·1 cites·20 claims
- 3274US8879697B2System and method for determining call importance using social network contextKLEMM REINHARD·Filed 2012·Granted Nov 4, 2014·4 cites·21 claims
- 3373US8176086B2Methods and apparatus for determining a presence of a userJOHN AJITA·Filed 2004·Granted May 8, 2012·18 cites·27 claims
- 3472US2024419889A1Programmatic Creation of Dynamically Configured, Hierarchically Organized Hyperlinked XML Documents For Presenting Data and Domain Knowledge From Diverse SourcesBIOINVENTORS & ENTREPRENEURS NETWORK LLC·Filed 2023·Application pending·0 cites
- 3571US11188879B2Systems and methods for presenting information extracted from one or more data sources to event participantsAVAYA INC·Filed 2019·Granted Nov 30, 2021·0 cites·20 claims
- 3670US12340173B2Semantic data acquisition, storage and presentation systemBIOINVENTORS & ENTREPRENEURS NETWORK LLC·Filed 2021·Granted Jun 24, 2025·0 cites·20 claims
- 3770US9571660B2Conference call question managerAVAYA INC·Filed 2014·Granted Feb 14, 2017·2 cites·20 claims
- 3870US8180722B2Method and apparatus for data mining within communication session information using an entity relationship modelJOHN AJITA·Filed 2004·Granted May 15, 2012·15 cites·19 claims
- 3969US2022083984A1Systems and methods for presenting information extracted from one or more data sources to event participantsAVAYA INC·Filed 2021·Application pending·0 cites
- 4066US11240215B2Temporary control of components using location based grantsAVAYA INC·Filed 2016·Granted Feb 1, 2022·1 cites·20 claims
- 4165US10425363B2Social messaging hold and wait treatment systemsAVAYA INC·Filed 2016·Granted Sep 24, 2019·1 cites·20 claims
- 4264US2019199859A1System and method for providing personalization badges for enhanced customer service experienceSERVICENOW INC·Filed 2018·Application pending·0 cites
- 4363US11886797B2Programmatic creation of dynamically configured, hierarchically organized hyperlinked XML documents for presenting data and domain knowledge from diverse sourcesBIOINVENTORS & ENTREPRENEURS NETWORK LLC·Filed 2020·Granted Jan 30, 2024·0 cites·8 claims
- 4463US9503575B2Method and apparatus for augmenting communication sessions using contextual informationAVAYA INC·Filed 2014·Granted Nov 22, 2016·0 cites·20 claims
- 4562US8499085B2Advanced availability detectionKLEMM REINHARD PETER·Filed 2009·Granted Jul 30, 2013·1 cites·14 claims
- 4662US2013170637A1System and method for providing personalization badges for enhanced customer service experienceAVAYA INC·Filed 2013·Application pending·0 cites
- 4762US2010250583A1Social Network Query and Response System to Locate Subject Matter ExpertiseAVAYA INC·Filed 2009·Application pending·0 cites
- 4861US2016042371A1Systems and methods for influencing customer treatment in a contact center through detection and analysis of social media activityAVAYA INC·Filed 2014·Application pending·0 cites
- 4959US10713668B2Method and system for adaptive outbound campaignsAVAYA INC·Filed 2013·Granted Jul 14, 2020·0 cites·14 claims
- 5059US2010049627A1Audio Communication Web Site IntegrationAVAYA INC·Filed 2008·Application pending·0 cites
Showing the top 50 of 96 patent records by PatentIndex Score.
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →