Inventor · disambiguated record
Rick Baggenstoss
Also filed as: BAGGENSTOSS RICK
1 granted patent·4 pending applications·352 citations·filing 2003–2007
58Inventor score
Technology areasH04M
Files withKNOWLAGENT INC5
Top patents by PatentIndex Score
5 records- 0192US7158628B2Method and system for selecting a preferred contact center agent based on agent proficiency and performance and contact center stateKNOWLAGENT INC·Filed 2003·Granted Jan 2, 2007·352 cites·13 claims
- 0247US2007201679A1Method and system for assessing and deploying personnel for roles in a contact centerKNOWLAGENT INC·Filed 2007·Application pending·0 cites
- 0345US2006072739A1Method and system for assessing and deploying personnel for roles in a contact centerKNOWLAGENT INC·Filed 2004·Application pending·0 cites
- 0443US2004202308A1Managing the selection of performance interventions in a contact centerKNOWLAGENT INC·Filed 2003·Application pending·0 cites
- 0542US2004202309A1Managing the rate of delivering performance interventions in a contact centerKNOWLAGENT INC·Filed 2003·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →