Inventor · disambiguated record
Richard Mccrossan
Also filed as: MCCROSSAN RICHARD
6 granted patents·323 citations·filing 2008–2018
85Inventor score
Top patents by PatentIndex Score
6 records- 0197US9912810B2System and method for chat automationGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Mar 6, 2018·222 cites·20 claims
- 0294US10038787B2System and method for managing and transitioning automated chat conversationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jul 31, 2018·21 cites·20 claims
- 0394US9866693B2System and method for monitoring progress of automated chat conversationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jan 9, 2018·26 cites·20 claims
- 0493US8831203B2System and methods for tracking unresolved customer involvement with a service organization and automatically formulating a dynamic service solutionCHANG YI·Filed 2008·Granted Sep 9, 2014·52 cites·22 claims
- 0574US10412219B2System and methods for tracking unresolved customer involvement with a service organization and automatically formulating a dynamic service solutionGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Sep 10, 2019·2 cites·23 claims
- 0656US9942399B2System and methods for tracking unresolved customer involvement with a service organization and automatically formulating a dynamic service solutionGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Apr 10, 2018·0 cites·21 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →