Inventor · disambiguated record

Robert Beard

Also filed as: BEARD ROBERT L

1 granted patent·1 pending application·352 citations·filing 2003–2003

58Inventor score

Technology areasH04M

Files withKNOWLAGENT INC2

Top patents by PatentIndex Score

2 records

0192US7158628B2Method and system for selecting a preferred contact center agent based on agent proficiency and performance and contact center stateKNOWLAGENT INC·Filed 2003·Granted Jan 2, 2007·352 cites·13 claims
0242US2004202309A1Managing the rate of delivering performance interventions in a contact centerKNOWLAGENT INC·Filed 2003·Application pending·0 cites

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