Inventor · disambiguated record
Robert Beckstrom
Also filed as: BECKSTROM ROBERT · BECKSTROM ROBERT P
14 granted patents·4 pending applications·468 citations·filing 2002–2004
93Inventor score
Files withROCKWELL ELECTRONIC COMMERCE11ASPECT SOFTWARE INC1BECKSTROM ROBERT1POWER MARK J1ROCKWELL ELECTRONICS COMMERCE1
Top patents by PatentIndex Score
18 records- 0198US7184540B2Personality based matching of callers to agents in a communication systemROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Feb 27, 2007·306 cites·44 claims
- 0282US7058578B2Media translator for transaction processing systemROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Jun 6, 2006·24 cites·20 claims
- 0381US7197132B2Adaptive transaction guidanceROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Mar 27, 2007·29 cites·23 claims
- 0478US7151826B2Third party coaching for agents in a communication systemROCKWELL ELECTRONICS COMMERCE·Filed 2002·Granted Dec 19, 2006·26 cites·31 claims
- 0576US7492888B2Method and apparatus for assigning priorities by applying dynamically-changeable business rulesPOWER MARK J·Filed 2002·Granted Feb 17, 2009·25 cites·35 claims
- 0672US7460659B2Best practices learning for agents in a communication systemROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Dec 2, 2008·14 cites·23 claims
- 0772US6931119B2Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding applicationROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Aug 16, 2005·17 cites·37 claims
- 0870US7236583B2System and method for optimizing call routing to an agentROCKWELL ELECTRONIC COMMERCE·Filed 2003·Granted Jun 26, 2007·12 cites·32 claims
- 0964US7773740B2Agent registration and bidding systemASPECT SOFTWARE INC·Filed 2003·Granted Aug 10, 2010·8 cites·23 claims
- 1058US2004103038A1Virtual reality enabled transaction processing systemFiled 2002·Application pending·0 cites
- 1156US6868153B2Customer touch-point scoring systemROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Mar 15, 2005·2 cites·40 claims
- 1255US8655837B2Data session notification means and methodBECKSTROM ROBERT·Filed 2003·Granted Feb 18, 2014·4 cites·20 claims
- 1351US7330429B2Method and apparatus for internet protocol transaction routingROCKWELL ELECTRONIC COMMERCE·Filed 2004·Granted Feb 12, 2008·1 cites·24 claims
- 1447US2005047394A1Automatic contact navigation systemFiled 2003·Application pending·0 cites
- 1546US7324640B2Transaction outcome state mappingROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Jan 29, 2008·0 cites·40 claims
- 1646US2004042611A1Method and apparatus for inquiry resolution in a transaction processing systemFiled 2002·Application pending·0 cites
- 1746US2003191632A1Utilization of agent idle time in a communication systemROCKWELL ELECTRONIC COMMERCE·Filed 2002·Application pending·0 cites
- 1842US7460651B2Contact identifier for message typesROCKWELL ELECTRONIC COMMERCE·Filed 2002·Granted Dec 2, 2008·0 cites·26 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →