Inventor · disambiguated record
Robin Donald Taylor
Also filed as: TAYLOR ROBIN D · TAYLOR ROBIN DONALD
5 granted patents·73 citations·filing 2004–2008
80Inventor score
Technology areasH04M
Top patents by PatentIndex Score
5 records- 0187US7953859B1Data model of participation in multi-channel and multi-party contactsAVAYA INC·Filed 2004·Granted May 31, 2011·46 cites·40 claims
- 0284US7949122B1Method and apparatus for determining wait treatment of a customer in a call centerAVAYA INC·Filed 2006·Granted May 24, 2011·13 cites·16 claims
- 0374US7835514B1Provide a graceful transfer out of active wait treatmentAVAYA INC·Filed 2006·Granted Nov 16, 2010·5 cites·22 claims
- 0472US8731177B1Data model of participation in multi-channel and multi-party contactsKIEFHABER SARA HILDEBRANDT·Filed 2008·Granted May 20, 2014·7 cites·16 claims
- 0566US8045696B1Method and apparatus for determining customer routing in a call centerAVAYA INC·Filed 2006·Granted Oct 25, 2011·2 cites·21 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →