Inventor · disambiguated record
Rodney A. Thomson
Also filed as: THOMSON RODNEY · THOMSON RODNEY A · THOMSON RODNEY ALLEN
26 granted patents·6 pending applications·1,122 citations·filing 2000–2019
96Inventor score
Top patents by PatentIndex Score
32 records- 0198US7936867B1Multi-service request within a contact centerAVAYA INC·Filed 2006·Granted May 3, 2011·283 cites·25 claims
- 0297US8000989B1Using true value in routing work items to resourcesAVAYA INC·Filed 2004·Granted Aug 16, 2011·287 cites·16 claims
- 0397US7734032B1Contact center and method for tracking and acting on one and done customer contactsAVAYA INC·Filed 2004·Granted Jun 8, 2010·265 cites·38 claims
- 0496US7787609B1Prioritized service delivery based on presence and availability of interruptible enterprise resources with skillsAVAYA INC·Filed 2005·Granted Aug 31, 2010·138 cites·22 claims
- 0588US6636598B1Automated transaction distribution system and method implementing transaction distribution to unavailable agentsAVAYA TECHNOLOGY CORP·Filed 2000·Granted Oct 21, 2003·55 cites·33 claims
- 0687US8457300B2Instant message contact management in a contact centerHEMM THOMAS L·Filed 2010·Granted Jun 4, 2013·15 cites·22 claims
- 0780US7558739B2Method and apparatus for meeting an on-site enterprise service level objectiveAVAYA INC·Filed 2002·Granted Jul 7, 2009·17 cites·23 claims
- 0879US10329674B2Fluorinated acid compounds, compositions and methods of useWIN CHEMICALS LTD A CANADIAN CORP·Filed 2017·Granted Jun 25, 2019·1 cites·11 claims
- 0978US10280521B2Fluorinated acid compounds, compositions and methods of useWIN CHEMICALS LTD·Filed 2018·Granted May 7, 2019·1 cites·2 claims
- 1078US8504534B1Database structures and administration techniques for generalized localization of database itemsTENDICK PATRICK·Filed 2007·Granted Aug 6, 2013·14 cites·17 claims
- 1176US7729490B2Post-termination contact managementAVAYA INC·Filed 2004·Granted Jun 1, 2010·24 cites·23 claims
- 1275US8873739B2Instant message contact management in a contact centerAVAYA INC·Filed 2013·Granted Oct 28, 2014·1 cites·11 claims
- 1375US7822587B1Hybrid database architecture for both maintaining and relaxing type 2 data entity behaviorAVAYA INC·Filed 2005·Granted Oct 26, 2010·8 cites·14 claims
- 1472US10440179B2Tracking and preventing mute abuse by contact center agentsAVAYA INC·Filed 2015·Granted Oct 8, 2019·2 cites·20 claims
- 1571US2019323131A1Fluorinated acid compounds, compositions and methods of useVITECH INT INC·Filed 2019·Application pending·0 cites
- 1669US9031205B2Auto-detection of environment for mobile agentAVAYA INC·Filed 2013·Granted May 12, 2015·2 cites·20 claims
- 1769US9020132B2Contact center agent filtering and relevancy rankingTHOMSON RODNEY A·Filed 2012·Granted Apr 28, 2015·3 cites·20 claims
- 1866US7925001B2Methods and apparatus for contact center agent selectionAVAYA INC·Filed 2006·Granted Apr 12, 2011·5 cites·21 claims
- 1965US2019306317A1Premises enabled mobile kiosk, using customers' mobile communication deviceAVAYA INC·Filed 2019·Application pending·0 cites
- 2061US2004193475A1Transitory contact managementFiled 2004·Application pending·0 cites
- 2158US2004078209A1Method and apparatus for on-site enterprise associate and consumer matchingFiled 2002·Application pending·0 cites
- 2252US9531876B2Contact center replayAVAYA INC·Filed 2014·Granted Dec 27, 2016·0 cites·20 claims
- 2350US8670551B2Contact center monitoringBIRK ONKAR·Filed 2012·Granted Mar 11, 2014·1 cites·15 claims
- 2449US10362167B2Proximity based interactions with wallboardsAVAYA INC·Filed 2013·Granted Jul 23, 2019·0 cites·20 claims
- 2548US10805461B2Adaptive thresholdingAVAYA INC·Filed 2013·Granted Oct 13, 2020·0 cites·18 claims
- 2646US10375244B2Premises enabled mobile kiosk, using customers' mobile communication deviceHILL DEBORAH·Filed 2008·Granted Aug 6, 2019·0 cites·30 claims
- 2745US9100482B2Mobile monitoring for supervisorsAVAYA INC·Filed 2013·Granted Aug 4, 2015·0 cites·19 claims
- 2844US9854095B2Agent statistics by locationAVAYA INC·Filed 2013·Granted Dec 26, 2017·0 cites·18 claims
- 2943US9560202B2Automatic contact center administration updates based on acceptance of a broadcast requestTHOMSON RODNEY A·Filed 2012·Granted Jan 31, 2017·0 cites·20 claims
- 3039US2013275416A1Scoring of resource groupsTHOMSON RODNEY A·Filed 2012·Application pending·0 cites
- 3137US2013177149A1Apply time for temporary administrative changesTHOMSON RODNEY A·Filed 2012·Application pending·0 cites
- 3235US9414211B2Performance center mobile supervisor applicationTHOMSON RODNEY A·Filed 2012·Granted Aug 9, 2016·0 cites·20 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →