Inventor · disambiguated record
Roger Warford
Also filed as: WARFORD ROGER
28 granted patents·5 pending applications·510 citations·filing 2005–2018
97Inventor score
Top patents by PatentIndex Score
33 records- 0199US7995717B2Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model theretoMATTERSIGHT CORP·Filed 2005·Granted Aug 9, 2011·244 cites·3 claims
- 0297US9407768B2Methods and system for analyzing multichannel electronic communication dataMATTERSIGHT CORP·Filed 2015·Granted Aug 2, 2016·21 cites·29 claims
- 0396US9300801B1Personality analysis of mono-recording system and methodsMATTERSIGHT CORP·Filed 2015·Granted Mar 29, 2016·28 cites·25 claims
- 0495US9942400B2System and methods for analyzing multichannel communications including voice dataMATTERSIGHT CORP·Filed 2017·Granted Apr 10, 2018·8 cites·23 claims
- 0595US8781102B2Method and system for analyzing a communication by applying a behavioral model theretoCONWAY KELLY·Filed 2013·Granted Jul 15, 2014·18 cites·26 claims
- 0694US9667788B2Responsive communication system for analyzed multichannel electronic communicationMATTERSIGHT CORP·Filed 2016·Granted May 30, 2017·11 cites·30 claims
- 0794US9083801B2Methods and system for analyzing multichannel electronic communication dataMATTERSIGHT CORP·Filed 2013·Granted Jul 14, 2015·17 cites·30 claims
- 0893US8594285B2Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model theretoCONWAY KELLY·Filed 2011·Granted Nov 26, 2013·17 cites·18 claims
- 0993US8094803B2Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model theretoDANSON CHRISTOPHER·Filed 2005·Granted Jan 10, 2012·63 cites·20 claims
- 1092US10129402B1Customer satisfaction analysis of caller interaction event data system and methodsMATTERSIGHT CORP·Filed 2018·Granted Nov 13, 2018·7 cites·28 claims
- 1191US9571650B2Method and system for generating a responsive communication based on behavioral assessment dataMATTERSIGHT CORP·Filed 2016·Granted Feb 14, 2017·7 cites·23 claims
- 1291US9357071B2Method and system for analyzing a communication by applying a behavioral model theretoMATTERSIGHT CORP·Filed 2014·Granted May 31, 2016·9 cites·26 claims
- 1388US9760838B1Trend identification and behavioral analytics system and methodsMATTERSIGHT CORP·Filed 2016·Granted Sep 12, 2017·10 cites·30 claims
- 1488US9191510B2Methods and system for analyzing multichannel electronic communication dataMATTERSIGHT CORP·Filed 2013·Granted Nov 17, 2015·7 cites·37 claims
- 1586US9837079B2Methods and apparatus for identifying fraudulent callersMATTERSIGHT CORP·Filed 2015·Granted Dec 5, 2017·6 cites·19 claims
- 1686US9779084B2Online classroom analytics system and methodsMATTERSIGHT CORP·Filed 2013·Granted Oct 3, 2017·10 cites·28 claims
- 1786US9538008B2Distress analysis of mono-recording system and methodsMATTERSIGHT CORP·Filed 2016·Granted Jan 3, 2017·3 cites·30 claims
- 1883US8611523B2Methods and systems for determining segments of a telephonic communication between a customer and a contact center to classify each segment of the communication, assess negotiations, and automate setup time calculationCONWAY KELLY·Filed 2008·Granted Dec 17, 2013·9 cites·20 claims
- 1978US9842590B2Face-to-face communication analysis via mono-recording system and methodsMATTERSIGHT CORP·Filed 2016·Granted Dec 12, 2017·1 cites·31 claims
- 2078US9837078B2Methods and apparatus for identifying fraudulent callersMATTERSIGHT CORP·Filed 2012·Granted Dec 5, 2017·5 cites·38 claims
- 2174US10191901B2Enrollment pairing analytics system and methodsMATTERSIGHT CORP·Filed 2017·Granted Jan 29, 2019·1 cites·20 claims
- 2273US10021248B2Method and system for analyzing caller interaction event dataMATTERSIGHT CORP·Filed 2017·Granted Jul 10, 2018·1 cites·27 claims
- 2368US10410636B2Methods and system for reducing false positive voice print matchingMATTERSIGHT CORP·Filed 2017·Granted Sep 10, 2019·1 cites·18 claims
- 2465US10915824B2Trend basis and behavioral analytics system and methodsMATTERSIGHT CORP·Filed 2017·Granted Feb 9, 2021·1 cites·26 claims
- 2560US10194029B2System and methods for analyzing online forum languageMATTERSIGHT CORP·Filed 2018·Granted Jan 29, 2019·0 cites·27 claims
- 2659US10262268B2Predictive analytic systems and methodsMATTERSIGHT CORP·Filed 2013·Granted Apr 16, 2019·3 cites·28 claims
- 2759US2009103699A1Methods and systems for determining customer hang-up during a telephonic communication between a customer and a contact centerCONWAY KELLY·Filed 2008·Application pending·0 cites
- 2854US10276153B2Online chat communication analysis via mono-recording system and methodsMATTERSIGHT CORP·Filed 2017·Granted Apr 30, 2019·0 cites·27 claims
- 2954US2015046357A1Systems and methods for evaluating job candidatesMATTERSIGHT CORP·Filed 2013·Application pending·0 cites
- 3049US2008240404A1Method and system for aggregating and analyzing data relating to an interaction between a customer and a contact center agentCONWAY KELLY·Filed 2007·Application pending·0 cites
- 3149US2008240374A1Method and system for linking customer conversation channelsCONWAY KELLY·Filed 2007·Application pending·0 cites
- 3243US8078464B2Method and system for analyzing separated voice data of a telephonic communication to determine the gender of the communicantWARFORD ROGER·Filed 2008·Granted Dec 13, 2011·2 cites·10 claims
- 3339US2006265088A1Method and system for recording an electronic communication and extracting constituent audio data therefromWARFORD ROGER·Filed 2005·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →