Inventor · disambiguated record
S. Michael Perlmutter
Also filed as: PERLMUTTER S M · PERLMUTTER S MICHAEL
20 granted patents·7 pending applications·71 citations·filing 2003–2017
93Inventor score
Files withGENESYS TELECOMMUNICATIONS LABORATORIES INC6RISTOCK HERBERT WILLI ARTUR6PERLMUTTER S MICHAEL4GENESYS TELECOMM LAB INC3SNEYDERS DAVE2
Top patents by PatentIndex Score
27 records- 0186US8135774B2Virtual contact center with dynamic routingRYABCHUN ANDREY·Filed 2006·Granted Mar 13, 2012·23 cites·11 claims
- 0284US10289817B2Trust conferencing apparatus and methods in digital communicationGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted May 14, 2019·3 cites·12 claims
- 0381US8325215B2Trust conferencing apparatus and methods in digital communicationRISTOCK HERBERT WILLI ARTUR·Filed 2008·Granted Dec 4, 2012·10 cites·36 claims
- 0479US8315374B2Customer-controlled recordingPERLMUTTER S MICHAEL·Filed 2009·Granted Nov 20, 2012·7 cites·15 claims
- 0577US10552743B2Recursive adaptive interaction management systemGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Feb 4, 2020·3 cites·19 claims
- 0677US8831183B2Method for selecting interactive voice response modes using human voice detection analysisPERLMUTTER S MICHAEL·Filed 2006·Granted Sep 9, 2014·6 cites·18 claims
- 0774US9141772B2Trust conferencing apparatus and methods in digital communicationRISTOCK HERBERT WILLI ARTUR·Filed 2012·Granted Sep 22, 2015·2 cites·20 claims
- 0873US9721565B2Method for selecting interactive voice response modes using human voice detection analysisGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Aug 1, 2017·4 cites·18 claims
- 0972US7827290B2Method for integrating client WEB history and call center history into a single interaction history accessible in real timeGENESYS TELECOMM LAB INC·Filed 2006·Granted Nov 2, 2010·6 cites·14 claims
- 1069US9979737B2Scoring persons and files for trust in digital communicationRISTOCK HERBERT WILLI ARTUR·Filed 2008·Granted May 22, 2018·1 cites·30 claims
- 1169US9628463B2Trust-interactive communication applicationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Apr 18, 2017·1 cites·20 claims
- 1269US9092733B2Recursive adaptive interaction management systemSNEYDERS DAVE·Filed 2007·Granted Jul 28, 2015·3 cites·17 claims
- 1367US9124696B2Customer-enabled evaluation and control of communication center agent contactGENESYS TELECOMM LAB INC·Filed 2014·Granted Sep 1, 2015·1 cites·20 claims
- 1463US9537890B2Trust in physical networksRISTOCK HERBERT WILLI ARTUR·Filed 2008·Granted Jan 3, 2017·1 cites·19 claims
- 1559USRE46243EIn-band signaling for routingGENESYS TELCOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Dec 20, 2016·0 cites·9 claims
- 1658USRE46060EIn-band signaling for routingGENESYS TELCOMM LAB INC·Filed 2014·Granted Jul 5, 2016·0 cites·12 claims
- 1757US10726112B2Trust in physical networksGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Jul 28, 2020·0 cites·20 claims
- 1855US2009168989A1Customer-Enabled Evaluation and and Control of Communication Center Agent ContactPERLMUTTER S MICHAEL·Filed 2007·Application pending·0 cites
- 1953US2013339205A1Asset Valuation and Quantifying Personal WorthVANN-ADIBE ROBBIE·Filed 2013·Application pending·0 cites
- 2050US10171674B2Customer-controlled recordingPERLMUTTER S MICHAEL·Filed 2012·Granted Jan 1, 2019·0 cites·16 claims
- 2150US9641687B2Customer-enabled evaluation and control of communication center agent contactGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted May 2, 2017·0 cites·20 claims
- 2248US9384446B2Recursive adaptive interaction management systemGENESYS TELECOMM LAB INC·Filed 2015·Granted Jul 5, 2016·0 cites·20 claims
- 2348US2005148343A1System and apparatus for time zone interrupt for world wide mobile telephone usersFiled 2003·Application pending·0 cites
- 2448US2009171752A1Method for Predictive Routing of Incoming Transactions Within a Communication Center According to Potential Profit AnalysisGALVIN BRIAN·Filed 2007·Application pending·0 cites
- 2547US2010169430A1Trust -Interactive Communication ApplicationsRISTOCK HERBERT WILLI ARTUR·Filed 2008·Application pending·0 cites
- 2647US2010169641A1Trust Authority Supporting Digital CommunicationRISTOCK HERBERT WILLI ARTUR·Filed 2008·Application pending·0 cites
- 2744US2008159521A1System For Establishing Outbound Communications With Contacts From A Call CenterSNEYDERS DAVE·Filed 2006·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →