Inventor · disambiguated record
Sarah H. Kiefhaber
Also filed as: KIEFHABER SARAH H · KIEFHABER SARAH HILDEBRANDT
10 granted patents·2 pending applications·1,209 citations·filing 2000–2019
93Inventor score
Top patents by PatentIndex Score
12 records- 0198US7936867B1Multi-service request within a contact centerAVAYA INC·Filed 2006·Granted May 3, 2011·283 cites·25 claims
- 0297US8000989B1Using true value in routing work items to resourcesAVAYA INC·Filed 2004·Granted Aug 16, 2011·287 cites·16 claims
- 0397US7734032B1Contact center and method for tracking and acting on one and done customer contactsAVAYA INC·Filed 2004·Granted Jun 8, 2010·265 cites·38 claims
- 0494US8938063B1Contact center service monitoring and correctingHACKBARTH KENNETH R·Filed 2006·Granted Jan 20, 2015·142 cites·24 claims
- 0592US8811597B1Contact center performance predictionHACKBARTH KENNETH R·Filed 2006·Granted Aug 19, 2014·48 cites·23 claims
- 0689US7711104B1Multi-tasking tracking agentAVAYA INC·Filed 2004·Granted May 4, 2010·57 cites·37 claims
- 0787US7953859B1Data model of participation in multi-channel and multi-party contactsAVAYA INC·Filed 2004·Granted May 31, 2011·46 cites·40 claims
- 0887US6978247B1Multimedia customer care center having a layered control architectureAVAYA TECHNOLOGY CORP·Filed 2000·Granted Dec 20, 2005·69 cites·25 claims
- 0981US8391463B1Method and apparatus for identifying related contactsKIEFHABER SARAH H·Filed 2006·Granted Mar 5, 2013·12 cites·23 claims
- 1065US2019306317A1Premises enabled mobile kiosk, using customers' mobile communication deviceAVAYA INC·Filed 2019·Application pending·0 cites
- 1151US2003126180A1Arrangement for relating contacts to a contextFiled 2002·Application pending·0 cites
- 1246US10375244B2Premises enabled mobile kiosk, using customers' mobile communication deviceHILL DEBORAH·Filed 2008·Granted Aug 6, 2019·0 cites·30 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →