Inventor · disambiguated record
Slava Zhakov
Also filed as: ZHAKOV SLAVA
5 granted patents·3 pending applications·17 citations·filing 2010–2024
76Inventor score
Files withGENESYS TELECOMM LAB INC3ZHAKOV SLAVA2GENESYS TELECOMMUNICATIONS LABORATORIES INC1KOVALENKO GALINA1MAKAGON PETR1
Top patents by PatentIndex Score
8 records- 0185US8879712B2System and method for managing traffic bursts for a plurality of tenantsGENESYS TELECOMM LAB INC·Filed 2012·Granted Nov 4, 2014·8 cites·8 claims
- 0284US9143616B2System and method for managing traffic bursts on a per tenant basisGENESYS TELECOMM LAB INC·Filed 2012·Granted Sep 22, 2015·6 cites·18 claims
- 0367US9270827B2Dynamic management and redistribution of contact center media trafficKOVALENKO GALINA·Filed 2012·Granted Feb 23, 2016·2 cites·44 claims
- 0466US10079938B2Dynamic management and redistribution of contact center media trafficGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Sep 18, 2018·1 cites·22 claims
- 0558US9398158B2System and method for managing traffic bursts for a plurality of tenantsGENESYS TELECOMM LAB INC·Filed 2014·Granted Jul 19, 2016·0 cites·20 claims
- 0652US2025071211A1Replaceable artificial intelligence models for voice and text channelsZHAKOV SLAVA·Filed 2024·Application pending·0 cites
- 0744US2012101865A1System for Rating Agents and Customers for Use in Profile Compatibility RoutingZHAKOV SLAVA·Filed 2010·Application pending·0 cites
- 0841US2014072115A1System and method for dynamic configuration of contact centers via templatesMAKAGON PETR·Filed 2013·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →