Inventor · disambiguated record
Sourav Chauhan
Also filed as: CHAUHAN SOURAV
1 granted patent·5 pending applications·0 citations·filing 2021–2024
4Inventor score
Top patents by PatentIndex Score
6 records- 0149US11659088B1System and method enhancing customers satisfaction by assigning abandoned inbound-interactions to agents each on a satisfactory digital-channel typeINCONTACT INC·Filed 2022·Granted May 23, 2023·0 cites·9 claims
- 0245US2024412147A1System and method for determining an agent proficiency when addressing concurrent customer sessions and utilization thereofNICE LTD·Filed 2024·Application pending·0 cites
- 0344US2023230014A1System and method for determining an agent proficiency when addressing concurrent customer sessions and utilization thereofNICE LTD·Filed 2022·Application pending·0 cites
- 0443US2023113901A1System and method for identifying and utilizing effectiveness of an agent handling elevated channels during an interaction in an omnichannel session handling environmentNICE LTD·Filed 2021·Application pending·0 cites
- 0530US2024283989A1System and method for improving media playback response time in contact centersNICE LTD·Filed 2023·Application pending·0 cites
- 0630US2024020408A1Masking compliance measurement systemNICE LTD·Filed 2022·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →