Inventor · disambiguated record
Tony Mccormack
Also filed as: MCCORMACK TONY
83 granted patents·31 pending applications·1,176 citations·filing 2000–2022
99Inventor score
Top patents by PatentIndex Score
114 records- 0199US8948369B2Method and system for optimizing performance within a contact centerAVAYA INC·Filed 2013·Granted Feb 3, 2015·105 cites·22 claims
- 0296US8010607B2Management of queues in contact centresNORTEL NETWORKS LTD·Filed 2003·Granted Aug 30, 2011·209 cites·16 claims
- 0396US7007098B1Methods of controlling video signals in a video conferenceNORTEL NETWORKS LTD·Filed 2000·Granted Feb 28, 2006·190 cites·37 claims
- 0495US9413890B2Systems and methods for monitoring and prioritizing metrics with dynamic work issue reassignmentAVAYA INC·Filed 2014·Granted Aug 9, 2016·73 cites·20 claims
- 0595US8060563B2Collaboration agentWHYNOT STEPHEN·Filed 2008·Granted Nov 15, 2011·48 cites·9 claims
- 0693US8849907B1System and method for notifying participants of topics in an ongoing meeting or conferenceHESSION PATRICK·Filed 2006·Granted Sep 30, 2014·41 cites·33 claims
- 0793US8144633B2Method and system for controlling audio in a collaboration environmentYOAKUM JOHN H·Filed 2009·Granted Mar 27, 2012·31 cites·22 claims
- 0891US10079937B2System and method for providing agent assistance in contact centersAVAYA INC·Filed 2014·Granted Sep 18, 2018·18 cites·17 claims
- 0990US7457404B1Methods of monitoring communications sessions in a contact centreNORTEL NETWORKS LTD·Filed 2003·Granted Nov 25, 2008·101 cites·17 claims
- 1086US9621728B2System and method for prioritizing agent intervention into automated customer engagementsAVAYA INC·Filed 2013·Granted Apr 11, 2017·12 cites·20 claims
- 1185US9961120B2System and method for managing concurrent communications in a contact centerAVAYA INC·Filed 2015·Granted May 1, 2018·5 cites·20 claims
- 1285US9826095B2Systems and methods for multichannel routing of work items in a contact centerAVAYA INC·Filed 2014·Granted Nov 21, 2017·11 cites·20 claims
- 1385US8180044B1Semantic contact center managementMCCORMACK TONY·Filed 2006·Granted May 15, 2012·13 cites·11 claims
- 1485US7796747B1Method and system for management of queues in contact centersNORTEL NETWORKS LTD·Filed 2006·Granted Sep 14, 2010·12 cites·25 claims
- 1584US9024993B2System and method for automatically managing participation at a meeting or conferenceHESSION PATRICK·Filed 2011·Granted May 5, 2015·9 cites·32 claims
- 1684US7769161B1Contact centerAVAYA INC·Filed 2003·Granted Aug 3, 2010·38 cites·10 claims
- 1783US10154391B2Covert transmission of an assistance request message from a wearable deviceAVAYA INC·Filed 2015·Granted Dec 11, 2018·4 cites·19 claims
- 1883US9635061B2System and method for managing conference callsAVAYA INC·Filed 2013·Granted Apr 25, 2017·10 cites·20 claims
- 1983US9473639B2System and method for agent selection in an enterpriseAVAYA INC·Filed 2014·Granted Oct 18, 2016·6 cites·16 claims
- 2083US8806356B2Collaboration management tools for contact centersMCCORMACK TONY·Filed 2011·Granted Aug 12, 2014·5 cites·16 claims
- 2183US8379819B2Indexing recordings of telephony sessionsAVAYA INC·Filed 2008·Granted Feb 19, 2013·11 cites·10 claims
- 2282US9674360B2Management of contacts at contact centersHARTMAN MICHAEL·Filed 2012·Granted Jun 6, 2017·7 cites·20 claims
- 2382US8363810B2Method and system for aurally positioning voice signals in a contact center environmentAVAYA INC·Filed 2009·Granted Jan 29, 2013·8 cites·20 claims
- 2481US8547880B2Method and system for replaying a portion of a multi-party audio interactionYOAKUM JOHN H·Filed 2009·Granted Oct 1, 2013·9 cites·22 claims
- 2580US9172810B2System and method for calculating context-aware estimated wait time for customersAVAYA INC·Filed 2013·Granted Oct 27, 2015·6 cites·18 claims
- 2680US8363817B2Methods and systems for monitoring contact sessions of a contact centerAVAYA INC·Filed 2010·Granted Jan 29, 2013·5 cites·28 claims
- 2780US8121269B1System and method for automatically managing participation at a meetingHESSION PATRICK·Filed 2006·Granted Feb 21, 2012·9 cites·38 claims
- 2879US6853719B2Provision of media content to telephony callers on-holdNORTEL NETWORKS LTD·Filed 2001·Granted Feb 8, 2005·25 cites·29 claims
- 2977US8881245B2System and method for enhancing self-service security applicationsAVAYA INC·Filed 2012·Granted Nov 4, 2014·5 cites·22 claims
- 3077US7272223B2Multi-media contact centerNORTEL NETWORKS LTD·Filed 2002·Granted Sep 18, 2007·21 cites·8 claims
- 3176US8934618B2Method for analysing an interactive voice response systemCOSTELLO JOHN·Filed 2008·Granted Jan 13, 2015·5 cites·21 claims
- 3275US7570606B2Managing a communications system by offering participants the opportunity to respond to requests submitted by other participantsNORTEL NETWORKS LTD·Filed 2005·Granted Aug 4, 2009·3 cites·16 claims
- 3374US9083806B2Method of bootstrapping contact centerAVAYA INC·Filed 2012·Granted Jul 14, 2015·3 cites·19 claims
- 3474US8954517B2Method and apparatus for delegating a messageYOAKUM JOHN H·Filed 2010·Granted Feb 10, 2015·3 cites·20 claims
- 3574US8301474B2Contact center integration into virtual environmentsHARTMAN MICHAEL·Filed 2008·Granted Oct 30, 2012·4 cites·36 claims
- 3674US6917898B1Generation and processing of statistical informationNORTEL NETWORKS LTD·Filed 2003·Granted Jul 12, 2005·18 cites·19 claims
- 3773US10469662B2System and method for managing customer interactions in an enterpriseAVAYA INC·Filed 2014·Granted Nov 5, 2019·2 cites·20 claims
- 3873US9020134B1System and method for automated assignment of monitoring in a contact centerAVAYA INC·Filed 2013·Granted Apr 28, 2015·2 cites·20 claims
- 3972US7403607B2Directing contacts between an end user and a contact center agentNORTEL NETWORKS·Filed 2003·Granted Jul 22, 2008·20 cites·20 claims
- 4072US7139381B2Method and apparatus for initiating telephony contactNORTEL NETWORKS LTD·Filed 2002·Granted Nov 21, 2006·12 cites·23 claims
- 4171US9912814B2Integrating business performance activity with personal performance activity on a wearable deviceAVAYA INC·Filed 2015·Granted Mar 6, 2018·2 cites·20 claims
- 4271US8434004B2Representations of communications sessions in virtual environmentsHARTMAN MICHAEL·Filed 2008·Granted Apr 30, 2013·2 cites·22 claims
- 4371US7912209B1Managing statistical information in a contact centerAVAYA INC·Filed 2005·Granted Mar 22, 2011·3 cites·20 claims
- 4471US7313131B2Processing of communication session request messagesNORTEL NETWORKS LTD·Filed 2003·Granted Dec 25, 2007·15 cites·21 claims
- 4571US6754331B2Determining statistics about the behavior of a call center at a past time instantNORTEL NETWORKS LTD·Filed 2002·Granted Jun 22, 2004·11 cites·16 claims
- 4670US9871923B2System and method for managing resourcesAVAYA INC·Filed 2014·Granted Jan 16, 2018·2 cites·20 claims
- 4769US8934477B2Routing of web-based contactsMCCORMACK TONY·Filed 2009·Granted Jan 13, 2015·3 cites·24 claims
- 4868US12120187B2Interactive contact center menu traversal via text stream interactionAVAYA INC·Filed 2022·Granted Oct 15, 2024·0 cites·20 claims
- 4968US9455930B2System and method for routing work requests in an enterpriseAVAYA INC·Filed 2014·Granted Sep 27, 2016·2 cites·20 claims
- 5067US2020028967A1System and method for managing customer interactions in an enterpriseAVAYA INC·Filed 2019·Application pending·0 cites
Showing the top 50 of 114 patent records by PatentIndex Score.
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →