Inventor · disambiguated record
Wen-Hua Ju
Also filed as: JU WEN-HUA
20 granted patents·3 pending applications·306 citations·filing 2003–2022
94Inventor score
Top patents by PatentIndex Score
23 records- 0196US11190469B2Enhanced digital messagingAVAYA MAN LP·Filed 2020·Granted Nov 30, 2021·8 cites·20 claims
- 0296US11064074B2Enhanced digital messagingAVAYA MAN LP·Filed 2020·Granted Jul 13, 2021·9 cites·20 claims
- 0394US6707903B2Automated workflow method for assigning work items to resourcesAVAYA INC·Filed 2003·Granted Mar 16, 2004·173 cites·33 claims
- 0493US11418648B2Enhanced digital messagingAVAYA MAN LP·Filed 2020·Granted Aug 16, 2022·4 cites·20 claims
- 0592US12192406B2Enhanced digital messagingAVAYA MAN LP·Filed 2022·Granted Jan 7, 2025·4 cites·18 claims
- 0692US10003692B2System initiated dialog adjustmentAVAYA INC·Filed 2016·Granted Jun 19, 2018·13 cites·18 claims
- 0792US9569751B2Mechanism for creation and utilization of an attribute tree in a contact centerAVAYA INC·Filed 2014·Granted Feb 14, 2017·17 cites·20 claims
- 0889US10313526B2Mechanism for work assignment in a graph-based contact centerAVAYA INC·Filed 2018·Granted Jun 4, 2019·4 cites·20 claims
- 0989US9930179B2Mechanism for work assignment in a graph-based contact centerAVAYA INC·Filed 2014·Granted Mar 27, 2018·11 cites·20 claims
- 1085US7389114B2Estimating the location of inexpensive wireless terminals by using signal strength measurementsAVAYA TECHNOLOGY CORP·Filed 2004·Granted Jun 17, 2008·43 cites·30 claims
- 1176US9894206B2On-topic monitorAVAYA INC·Filed 2016·Granted Feb 13, 2018·3 cites·20 claims
- 1274US11856141B2Methods and systems of providing response based on communication session participant request urgencyAVAYA MAN LP·Filed 2021·Granted Dec 26, 2023·1 cites·20 claims
- 1369US10410147B2Mechanism for adaptive modification of an attribute tree in graph based contact centersAVAYA INC·Filed 2014·Granted Sep 10, 2019·2 cites·18 claims
- 1468US7403784B2Method and apparatus for positioning a set of terminals in an indoor wireless environmentAVAYA TECHNOLOGY CORP·Filed 2005·Granted Jul 22, 2008·9 cites·36 claims
- 1565US10425363B2Social messaging hold and wait treatment systemsAVAYA INC·Filed 2016·Granted Sep 24, 2019·1 cites·20 claims
- 1663US8938059B2System and method for displaying call flows and call statisticsCHEN FEI·Filed 2008·Granted Jan 20, 2015·2 cites·28 claims
- 1760US10348895B2Prediction of contact center interactionsAVAYA INC·Filed 2015·Granted Jul 9, 2019·1 cites·20 claims
- 1860US2015350432A1Mechanism for avoidance in a graph based contact centerAVAYA INC·Filed 2014·Application pending·0 cites
- 1959US9906647B2Management of contact center group metricsAVAYA INC·Filed 2015·Granted Feb 27, 2018·1 cites·20 claims
- 2048US9609133B2Predictive model for abandoned callsAVAYA INC·Filed 2015·Granted Mar 28, 2017·0 cites·20 claims
- 2147US2015347421A1Graph database for a contact centerAVAYA INC·Filed 2014·Application pending·0 cites
- 2243US8705706B2Interactive flowgraph for analyzing caller utterancesCHEN FEI·Filed 2010·Granted Apr 22, 2014·0 cites·25 claims
- 2336US2019279256A1System and method for making real-time decisions for routing communications and information in a contact centerAVAYA INC·Filed 2019·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →