Inventor · disambiguated record
Wei Xun Ter
Also filed as: TER WEI XUN
4 granted patents·10 pending applications·11 citations·filing 2014–2024
67Inventor score
Files withGENESYS CLOUD SERVICES INC7INTERACTIVE INTELLIGENCE GROUP INC4GENESYS TELECOMMUNICATIONS LABORATORIES INC3
Top patents by PatentIndex Score
14 records- 0185US11734624B2Method and system for scalable contact center agent scheduling utilizing automated AI modeling and multi-objective optimizationGENESYS CLOUD SERVICES INC·Filed 2021·Granted Aug 22, 2023·4 cites·20 claims
- 0279US9906648B2Method and system for prediction of contact allocation, staff time distribution, and service performance metrics in a multi-skilled contact center operation environmentINTERACTIVE INTELLIGENCE GROUP INC·Filed 2014·Granted Feb 27, 2018·6 cites·35 claims
- 0359US2021224706A1Method and system for generating staffing requirements for deferred work in a contact center environmentGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2021·Application pending·0 cites
- 0457US10462299B2Method and system for creating contact center modelsINTERACTIVE INTELLIGENCE GROUP INC·Filed 2014·Granted Oct 29, 2019·1 cites·32 claims
- 0557US2024412130A1Single model workload forecasts covering both longterm and shorterm contact center operating horizonsGENESYS CLOUD SERVICES INC·Filed 2023·Application pending·0 cites
- 0656US2025371455A1Technologies for optimizing slot allocations for work plan assignments in contact centersGENESYS CLOUD SERVICES INC·Filed 2024·Application pending·0 cites
- 0756US2025209393A1Multi-objective schedule optimization in contact centers utilizing a mixed integer programming (mip) modelGENESYS CLOUD SERVICES INC·Filed 2023·Application pending·0 cites
- 0851US2021056481A1Method and system for generating staffing requirements for deferred work in a contact center environmentGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2020·Application pending·0 cites
- 0948US2020082319A1Method and system to predict workload demand in a customer journey applicationGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2019·Application pending·0 cites
- 1046US2025348807A1Alternative shift generation technologiesGENESYS CLOUD SERVICES INC·Filed 2024·Application pending·0 cites
- 1145US2025209394A1Heuristic-based approach to multi-objective schedule optimization in contact centersGENESYS CLOUD SERVICES INC·Filed 2023·Application pending·0 cites
- 1240US2016173692A1Method and system for generating staffing requirements for deferred work in a contact center environmentINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Application pending·0 cites
- 1340US2016173691A1Method and system for generating staffing requirements for deferred work in a contact center environmentINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Application pending·0 cites
- 1438US11716423B2Method and system for robust wait time estimation in a multi-skilled contact center with abandonmentGENESYS CLOUD SERVICES INC·Filed 2021·Granted Aug 1, 2023·0 cites·14 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →