Inventor · disambiguated record
Yochai Konig
Also filed as: KONIG YOCHAI
64 granted patents·17 pending applications·1,972 citations·filing 2000–2023
99Inventor score
Files withGENESYS TELECOMMUNICATIONS LABORATORIES INC56GENESYS TELECOMM LAB INC7GENESYS CLOUD SERVICES INC5KONIG YOCHAI3UTOPY INC3
Top patents by PatentIndex Score
81 records- 0197US11586828B2Method, system and computer program product for sentiment analysisGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2020·Granted Feb 21, 2023·7 cites·8 claims
- 0297US9635181B1Optimized routing of interactions to contact center agents based on machine learningGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Apr 25, 2017·51 cites·16 claims
- 0397US6981040B1Automatic, personalized online information and product servicesUTOPY INC·Filed 2000·Granted Dec 27, 2005·1.2k cites·62 claims
- 0496US11562148B2Method, system and computer program product for sentiment analysisGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2020·Granted Jan 24, 2023·5 cites·6 claims
- 0596US11551011B2Method, system and computer program product for sentiment analysisGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2020·Granted Jan 10, 2023·5 cites·16 claims
- 0696US10498898B2Systems and methods for chatbot generationGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Dec 3, 2019·29 cites·19 claims
- 0796US9723151B2Optimized routing of interactions to contact center agents based on forecast agent availability and customer patienceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Aug 1, 2017·39 cites·18 claims
- 0896US8301764B2Method and system for personalized searching of information and product services by estimating an interest to a userKONIG YOCHAI·Filed 2010·Granted Oct 30, 2012·59 cites·56 claims
- 0996US7320031B2Automatic, personalized online information and product servicesUTOPY INC·Filed 2005·Granted Jan 15, 2008·74 cites·11 claims
- 1095US7685276B2Automatic, personalized online information and product servicesPersonalized User Model·Filed 2008·Granted Mar 23, 2010·56 cites·29 claims
- 1194US9613619B2Predicting recognition quality of a phrase in automatic speech recognition systemsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2013·Granted Apr 4, 2017·37 cites·20 claims
- 1293US10839432B1Systems and methods for automating customer interactions with enterprisesGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2019·Granted Nov 17, 2020·49 cites·16 claims
- 1393US10789430B2Method and system for sentiment analysisGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Sep 29, 2020·7 cites·33 claims
- 1493US9817813B2Generalized phrases in automatic speech recognition systemsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Nov 14, 2017·38 cites·21 claims
- 1592US10186255B2Language model customization in speech recognition for speech analyticsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jan 22, 2019·11 cites·14 claims
- 1691US10346785B2Multi-tenant based analytics for contact centersGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Jul 9, 2019·13 cites·18 claims
- 1791US7487094B1System and method of call classification with context modeling based on composite wordsUTOPY INC·Filed 2004·Granted Feb 3, 2009·152 cites·37 claims
- 1889US11367080B2Systems and methods relating to customer experience automationGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2019·Granted Jun 21, 2022·12 cites·24 claims
- 1989US10102491B2System and method for bridging online customer experienceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Oct 16, 2018·12 cites·20 claims
- 2089US8626911B2Automatic, personalized online information and product servicesKONIG YOCHAI·Filed 2012·Granted Jan 7, 2014·10 cites·25 claims
- 2188US11626988B2Blockchain-based technologies for hyper-personalized interactions across enterprisesGENESYS CLOUD SERVICES INC·Filed 2020·Granted Apr 11, 2023·2 cites·18 claims
- 2288US10824814B2Generalized phrases in automatic speech recognition systemsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Nov 3, 2020·5 cites·14 claims
- 2388US9098813B1Methods and systems for conducting a personalized web browser search by probability estimation that is unseen document is of interest to the userPersonalized User Model·Filed 2014·Granted Aug 4, 2015·16 cites·16 claims
- 2487US10582057B2Automatic quality management of chat agents via chat botsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2019·Granted Mar 3, 2020·5 cites·20 claims
- 2587US9716792B2System and method for generating a network of contact center agents and customers for optimized routing of interactionsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Jul 25, 2017·9 cites·24 claims
- 2686US11425254B2Systems and methods for chatbot generationGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2019·Granted Aug 23, 2022·5 cites·20 claims
- 2786US10896395B2System and method for automatic quality management and coachingGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jan 19, 2021·4 cites·16 claims
- 2885US11757651B2Technologies for blockchain-based data transparency and authenticationGENESYS CLOUD SERVICES INC·Filed 2020·Granted Sep 12, 2023·2 cites·16 claims
- 2985US10319366B2Predicting recognition quality of a phrase in automatic speech recognition systemsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Jun 11, 2019·5 cites·20 claims
- 3085US9571636B2Call center builder platformANGEL COM INCORPORATED·Filed 2014·Granted Feb 14, 2017·8 cites·20 claims
- 3184US10643604B2Language model customization in speech recognition for speech analyticsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted May 5, 2020·4 cites·16 claims
- 3284US9451090B2System and method for performance-based routing of interactions in a contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2013·Granted Sep 20, 2016·5 cites·18 claims
- 3384US8825853B1Automatic, personalized online information and product servicesKONIG YOCHAI·Filed 2013·Granted Sep 2, 2014·5 cites·19 claims
- 3483US10902737B2System and method for automatic quality evaluation of interactionsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jan 26, 2021·3 cites·10 claims
- 3583US10121116B2System and method for providing dynamic recommendations based on interactions in retail storesGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Nov 6, 2018·4 cites·7 claims
- 3683US10061867B2System and method for interactive multi-resolution topic detection and trackingGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Aug 28, 2018·5 cites·32 claims
- 3782US11425255B2System and method for dialogue tree generationGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2019·Granted Aug 23, 2022·2 cites·12 claims
- 3881US11341986B2Emotion detection in audio interactionsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2019·Granted May 24, 2022·4 cites·26 claims
- 3980US10455088B2Dialogue flow optimization and personalizationGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Oct 22, 2019·4 cites·16 claims
- 4078US9467563B1Visual interactive voice response systemANGEL COM INCORPORATED·Filed 2015·Granted Oct 11, 2016·4 cites·20 claims
- 4176US9912815B2System and method for performance-based routing of interactions in a contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Mar 6, 2018·2 cites·20 claims
- 4275US10311859B2Material selection for language model customization in speech recognition for speech analyticsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jun 4, 2019·2 cites·18 claims
- 4375US9842586B2System and method for semantically exploring conceptsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Dec 12, 2017·3 cites·16 claims
- 4473US10116799B2Enhancing work force management with speech analyticsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Oct 30, 2018·3 cites·21 claims
- 4573US10015315B2Call center builder platformGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Jul 3, 2018·2 cites·20 claims
- 4670US11425251B2Systems and methods relating to customer experience automationGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2019·Granted Aug 23, 2022·2 cites·21 claims
- 4770US11170168B2Unsupervised adaptation of sentiment lexiconGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2019·Granted Nov 9, 2021·1 cites·14 claims
- 4870US10290301B2Fast out-of-vocabulary search in automatic speech recognition systemsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted May 14, 2019·1 cites·20 claims
- 4969US10382623B2Data-driven dialogue enabled self-help systemsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Aug 13, 2019·2 cites·24 claims
- 5067US11755978B2System for providing dynamic recommendations based on interactions in retail storesGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Sep 12, 2023·0 cites·5 claims
Showing the top 50 of 81 patent records by PatentIndex Score.
Join the waitlist — get patent alerts
Get an alert when Yochai Konig files or is granted a new patent.
We store only your email — no account needed. See our privacy policy.
Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →