Inventor · disambiguated record
Yuri Shtivelman
Also filed as: SHTIVELMAN YURI
25 granted patents·11 pending applications·3,318 citations·filing 1997–2007
98Inventor score
Files withGENESYS TELECOMM LAB INC21MILOSLAVSKY ALEC3GENESYS TELECOMM2SHTIVELMAN YURI2GENESYS TELECOMMUNICATION LAB1
Top patents by PatentIndex Score
36 records- 0199US6346952B1Method and apparatus for summarizing previous threads in a communication-center chat sessionGENESYS TELECOMM LAB INC·Filed 2000·Granted Feb 12, 2002·370 cites·11 claims
- 0297US6078581AInternet call waitingGENESYS TELECOMM LAB INC·Filed 1997·Granted Jun 20, 2000·372 cites·7 claims
- 0397US5960073AMethod and apparatus for providing an interactive home agent with access to call center functionality and resourcesGENESYS TELECOMM LAB INC·Filed 1997·Granted Sep 28, 1999·332 cites·2 claims
- 0497US5926539AMethod and apparatus for determining agent availability based on level of uncompleted tasksGENESYS TELECOMM LAB INC·Filed 1997·Granted Jul 20, 1999·350 cites·11 claims
- 0596US6393015B1Method and apparatus for automatic network connection between a small business and a clientGENESYS TELECOMM LAB INC·Filed 1997·Granted May 21, 2002·264 cites·11 claims
- 0695US6389028B1Method and apparatus for providing estimated response-wait-time displays for data network-based inquiries to a communication centerGENESYS TELECOMM LAB INC·Filed 1999·Granted May 14, 2002·212 cites·7 claims
- 0795US6259692B1Internet call waitingGENESYS TELECOMM LAB INC·Filed 2000·Granted Jul 10, 2001·125 cites·11 claims
- 0894US6535492B2Method and apparatus for assigning agent-led chat sessions hosted by a communication center to available agents based on message load and agent skill-setGENESYS TELECOMM LAB INC·Filed 1999·Granted Mar 18, 2003·168 cites·14 claims
- 0994US6449358B1Method for predicting and managing call load by determining the optimum frequency of outbound call generation during an out-bound calling campaign from a call centerGENESYS TELECOMM LAB INC·Filed 2000·Granted Sep 10, 2002·205 cites·2 claims
- 1094US6263066B1Multimedia managing and prioritized queuing system integrated with intelligent routing capabilityGENESYS TELECOMM LAB INC·Filed 1998·Granted Jul 17, 2001·183 cites·15 claims
- 1193US7558383B2Initial routing of internet-protocol network telephone callsGENESYS TELECOMM LAB INC·Filed 2006·Granted Jul 7, 2009·31 cites·12 claims
- 1289US6320951B1Transfer-connect telephony services utilizing automated audio systemsGENESYS TELECOMM LAB INC·Filed 2000·Granted Nov 20, 2001·61 cites·7 claims
- 1388US6922689B2Method and apparatus for auto-assisting agents in agent-hosted communications sessionsGENESYS TELECOMM·Filed 1999·Granted Jul 26, 2005·93 cites·18 claims
- 1488US6118866AEmergency call load management for call centersGENEYS TELECOMMUNICATIONS LAB·Filed 1998·Granted Sep 12, 2000·139 cites·12 claims
- 1587US6898190B2Method for estimating telephony system-queue waiting time in an agent level routing environmentGENESYS TELECOMM·Filed 2000·Granted May 24, 2005·76 cites·8 claims
- 1681US6157655AMethod for estimating telephony system-queue waiting time in an agent level routing environmentGENESYS TELECOMM LAB INC·Filed 1998·Granted Dec 5, 2000·137 cites·8 claims
- 1779US6724764B2Method and apparatus for providing estimated response-wait-time displays for data network-based inquiries to a communication centerGENESYS TELECOMM LAB INC·Filed 2002·Granted Apr 20, 2004·18 cites·12 claims
- 1876US7668171B2Method and apparatus for providing estimated response-wait-time displays for data network-based inquiries to a communication centerGENESYS TELECOMM LAB INC·Filed 2004·Granted Feb 23, 2010·13 cites·10 claims
- 1970US6563788B1Method and apparatus for call distribution and override with priority recognition and fairness timing routinesGENESYS TELECOMM LAB INC·Filed 1999·Granted May 13, 2003·70 cites·15 claims
- 2070US6072864ATransfer-connect telephony services utilizing automated audio systemsGENESYS TELECOMMUNICATION LAB·Filed 1997·Granted Jun 6, 2000·53 cites·12 claims
- 2168US7016485B2Emergency call load management for call centersGENESYS TELECOMM LAB INC·Filed 2004·Granted Mar 21, 2006·9 cites·13 claims
- 2261US7602766B2Method and apparatus for automatic network connection between a small business and a clientGENESYS TELECOMM LAB INC·Filed 2002·Granted Oct 13, 2009·3 cites·11 claims
- 2361US2008046531A1System for Routing Electronic MailsSHTIVELMAN YURI·Filed 2007·Application pending·0 cites
- 2458US2003158757A1Rules and constraint based management of workFiled 2002·Application pending·0 cites
- 2556US7372956B1Method and apparatus for providing an interactive home agent with access to call center functionality and resourcesGENESYS TELECOMM LAB INC·Filed 1999·Granted May 13, 2008·23 cites·7 claims
- 2656US2008043955A1Escalatory Reactive Call RoutingSHTIVELMAN YURI·Filed 2007·Application pending·0 cites
- 2755US7756109B2Method and apparatus for automatic network connection between a small business and a clientGENESYS TELECOMM LAB INC·Filed 2004·Granted Jul 13, 2010·0 cites·15 claims
- 2855US2008043728A1Apparatus and Methods for Coordinating Telephone and Data CommunicationsMILOSLAVSKY ALEC·Filed 2007·Application pending·0 cites
- 2955US2008049929A1Skill-Based Real-time Call Routing in Telephony SystemsMILOSLAVSKY ALEC·Filed 2007·Application pending·0 cites
- 3055US2008043975A1Dynamic Re-routingMILOSLAVSKY ALEC·Filed 2007·Application pending·0 cites
- 3147US6788781B2Emergency call load management for call centersGENESYS TELECOMM LAB INC·Filed 1999·Granted Sep 7, 2004·11 cites·14 claims
- 3245US2001040887A1Apparatus and methods enhancing call routing to and within call-centersFiled 2001·Application pending·0 cites
- 3345US2002154745A1Systems and methods for visual access to voicemailFiled 2001·Application pending·0 cites
- 3445US2002154747A1Systems and methods for visual access to voicemailFiled 2001·Application pending·0 cites
- 3544US2003043832A1Method for predicting and managing call load by determining the optimum frequency of outbound call generation during an out-bound calling campaign from a call centerFiled 2002·Application pending·0 cites
- 3641US2002173300A1Method and system for completing incomplete addressing data sent to a communication deviceFiled 2001·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →