Real-time multi-level compliance monitoring facility

Abstract

Disclosed herein are systems and methods for redacting sensitive information. Certain systems include a speech-to-text converter for converting a vocal stream to text, a text analysis module for automatically analyzing the text and identifying sensitive information in accordance with a plurality of rules, and identifying the location of the sensitive information in the vocal stream, and a multi-level redactor for redacting sensitive information from the vocal stream in accordance with the plurality of the rules.

What is claimed is: 
     
         1 . A machine to perform operations for multi-level redaction of vocal streams, comprising:
 a speech-to-text converter for converting a vocal stream to text;   a text analysis module for automatically analyzing the text and identifying sensitive information in accordance with a plurality of rules, and identifying the location of the sensitive information in the vocal stream;   and a multi-level redactor for redacting sensitive information from the vocal stream in accordance with the plurality of the rules.   
     
     
         2 . The machine of  claim 1 , wherein the redactor redacts the sensitive information from the text in accordance with one or more first rules and archives the redacted text. 
     
     
         3 . The machine of  claim 2 , wherein the redactor redacts the sensitive information from the archived redacted text in accordance with one or more second rules and archives the further redacted text. 
     
     
         4 . The machine of  claim 1 , wherein the rules for identifying sensitive information comprise contextual analysis to identify information that is at least one of private, PCI sensitive, PII, protected by lawyer/client privilege and protected by doctor/patient privilege. 
     
     
         5 . The machine of  claim 1 , wherein the redactor redacts the sensitive information from the text in a multi-step process during which a different rule is applied at each step. 
     
     
         6 . The machine of  claim 1 , further comprising, a cache for caching the input vocal stream. 
     
     
         7 . A tangible article of manufacture having instructions stored thereon that, when executed, cause a machine to perform operations for multi-level redaction of vocal streams, comprising:
 converting a vocal stream to text;   automatically analyzing the text with a text analysis module and identifying sensitive information in accordance with one or more first rules;   identifying the location of the sensitive information in the vocal stream;   redacting the sensitive information from the vocal stream;   storing the redacted vocal stream and the text;   analyzing the stored text and identifying sensitive information in accordance with one or more second rules;   identifying the location of the sensitive information in the text;   redacting the sensitive information from the stored vocal stream; and   storing the further redacted vocal stream and the text.   
     
     
         8 . The tangible article of manufacture of  claim 7 , wherein the rules for identifying sensitive information comprise contextual analysis to identify information that is at least one of private, PCI sensitive, PII, protected by lawyer/client privilege and protected by doctor/patient privilege. 
     
     
         9 . The tangible article of manufacture of  claim 7 , further comprising, caching the input vocal stream before converting. 
     
     
         10 . A machine to perform operations for multi-level redaction of an incoming communication, comprising:
 a text analysis module for automatically analyzing the text of the incoming communication and identifying sensitive information in accordance with a plurality of rules, and identifying the location of the sensitive information in the communication;   and a multi-level redactor for redacting sensitive information from the communication in accordance with the plurality of the rules.   
     
     
         11 . The machine of  claim 10 , wherein the redactor redacts the sensitive information from the text in accordance with one or more first rules and archives the redacted text. 
     
     
         12 . The machine of  claim 11 , wherein the redactor redacts the sensitive information from the archived redacted text in accordance with one or more second rules and archives the further redacted text. 
     
     
         13 . The machine of  claim 10 , wherein the rules for identifying sensitive information comprise contextual analysis to identify information that is at least one of private, PCI sensitive, PII, protected by lawyer/client privilege and protected by doctor/patient privilege. 
     
     
         14 . The machine of  claim 10 , wherein the redactor redacts the sensitive information from the text in a multi-step process during which a different rule is applied at each step. 
     
     
         15 . The machine of  claim 10 , further comprising, a cache for caching the incoming communication. 
     
     
         16 . A tangible article of manufacture having instructions stored thereon that, when executed, cause a machine to perform operations for multi-level redaction of a communication, comprising:
 automatically analyzing the communication with a text analysis module and identifying sensitive information in accordance with one or more first rules;   identifying the location of the sensitive information in the communication;   redacting the sensitive information from the communication;   storing the redacted communication;   analyzing the stored redacted communication and identifying sensitive information in accordance with one or more second rules;   identifying the location of the sensitive information in the stored redacted communication;   redacting the sensitive information from the stored redacted communication; and   storing the further redacted communication.   
     
     
         17 . The tangible article of manufacture of  claim 16 , wherein the rules for identifying sensitive information comprise contextual analysis to identify information that is at least one of private, PCI sensitive, PII, protected by lawyer/client privilege and protected by doctor/patient privilege. 
     
     
         18 . The tangible article of manufacture of  claim 16 , further comprising, caching the input communication before analyzing.