Inventor · disambiguated record
Andy Raphael Gouw
Also filed as: GOUW ANDY RAPHAEL
1 granted patent·5 pending applications·2 citations·filing 2014–2021
18Inventor score
Files withGENESYS TELECOMMUNICATIONS LABORATORIES INC3INTERACTIVE INTELLIGENCE GROUP INC2INTERACTIVE INTELLIGENCE INC1
Top patents by PatentIndex Score
6 records- 0159US10298756B2System and method for predicting contact center behaviorINTERACTIVE INTELLIGENCE INC·Filed 2014·Granted May 21, 2019·2 cites·54 claims
- 0259US2021224706A1Method and system for generating staffing requirements for deferred work in a contact center environmentGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2021·Application pending·0 cites
- 0351US2021056481A1Method and system for generating staffing requirements for deferred work in a contact center environmentGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2020·Application pending·0 cites
- 0448US2020082319A1Method and system to predict workload demand in a customer journey applicationGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2019·Application pending·0 cites
- 0540US2016173692A1Method and system for generating staffing requirements for deferred work in a contact center environmentINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Application pending·0 cites
- 0640US2016173691A1Method and system for generating staffing requirements for deferred work in a contact center environmentINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →