Inventor · disambiguated record
Dhaval Desai
Also filed as: DESAI DHAVAL · DESAI DHAVAL TUSHARBHAI
4 granted patents·4 pending applications·156 citations·filing 2011–2013
76Inventor score
Top patents by PatentIndex Score
8 records- 0193US8913736B2System and method for delivering a contact to a preferred agent after a set wait periodKOHLER JOYLEE E·Filed 2011·Granted Dec 16, 2014·143 cites·22 claims
- 0277US9451087B2Agent matching based on video analysis of customer presentationFAGUNDES LUCIANO GODOY·Filed 2012·Granted Sep 20, 2016·5 cites·20 claims
- 0372US8943086B2Model-based backend service adaptation of business objectsMOSER GERD·Filed 2012·Granted Jan 27, 2015·7 cites·16 claims
- 0471US8488772B2Grouping of contact center agentsFAGUNDES LUCIANO GODOY·Filed 2011·Granted Jul 16, 2013·1 cites·27 claims
- 0550US2013041838A1System and method for analyzing contact center metrics for a heterogeneous contact centerAVAYA INC·Filed 2011·Application pending·0 cites
- 0648US2013166274A1System and method for managing avatarsFAGUNDES LUCIANO GODOY·Filed 2011·Application pending·0 cites
- 0741US2013254233A1System and method for context-sensitive address bookFAGUNDES LUCIANO GODOY·Filed 2012·Application pending·0 cites
- 0840US2014270143A1Method and system for serving customers in a contact centerAVAYA INC·Filed 2013·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →