Inventor · disambiguated record
Felix Immanuel Wyss
Also filed as: WYSS FELIX · WYSS FELIX I · WYSS FELIX IMMANUEL
45 granted patents·9 pending applications·153 citations·filing 2003–2024
97Inventor score
Files withGENESYS TELECOMMUNICATIONS LABORATORIES INC17INTERACTIVE INTELLIGENCE GROUP INC15INTERACTIVE INTELLIGENCE INC11GENESYS CLOUD SERVICES INC6WYSS FELIX IMMANUEL4
Top patents by PatentIndex Score
54 records- 0194US11245793B2System and method for managing a dialog between a contact center system and a user thereofGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2020·Granted Feb 8, 2022·4 cites·20 claims
- 0292US11134152B2System and method for managing a dialog between a contact center system and a user thereofGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2020·Granted Sep 28, 2021·3 cites·28 claims
- 0390US8427981B2System and method for recording and monitoring communications using a media serverWYSS FELIX IMMANUEL·Filed 2007·Granted Apr 23, 2013·23 cites·12 claims
- 0489US11134153B2System and method for managing a dialog between a contact center system and a user thereofGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2020·Granted Sep 28, 2021·2 cites·10 claims
- 0588US7363228B2Speech recognition system and methodINTERACTIVE INTELLIGENCE INC·Filed 2003·Granted Apr 22, 2008·62 cites·18 claims
- 0687US9767792B2System and method for learning alternate pronunciations for speech recognitionINTERACTIVE INTELLIGENCE GROUP INC·Filed 2016·Granted Sep 19, 2017·3 cites·28 claims
- 0785US11134155B1Technologies for automated generation of contact center system embeddingsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2020·Granted Sep 28, 2021·2 cites·20 claims
- 0881US9628141B2System and method for acoustic echo cancellationINTERACTIVE INTELLIGENCE INC·Filed 2013·Granted Apr 18, 2017·7 cites·55 claims
- 0980US9646605B2False alarm reduction in speech recognition systems using contextual informationINTERACTIVE INTELLIGENCE INC·Filed 2013·Granted May 9, 2017·12 cites·14 claims
- 1078US11714965B2System and method for model derivation for entity predictionGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2019·Granted Aug 1, 2023·3 cites·21 claims
- 1175US10019983B2Method and system for predicting speech recognition performance using accuracy scoresGANAPATHIRAJU ARAVIND·Filed 2012·Granted Jul 10, 2018·7 cites·17 claims
- 1274US10614814B2Technologies for authenticating a speaker using voice biometricsINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Granted Apr 7, 2020·3 cites·22 claims
- 1374US10157610B2Method and system for acoustic data selection for training the parameters of an acoustic modelINTERACTIVE INTELLIGENCE GROUP INC·Filed 2017·Granted Dec 18, 2018·2 cites·26 claims
- 1472US11468897B2Systems and methods related to automated transcription of voice communicationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2020·Granted Oct 11, 2022·1 cites·24 claims
- 1572US10540966B2System and method for parameterization of speech recognition grammar specification (SRGS) grammarsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Jan 21, 2020·2 cites·19 claims
- 1672US10157620B2System and method to correct for packet loss in automatic speech recognition systems utilizing linear interpolationINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Granted Dec 18, 2018·2 cites·6 claims
- 1772US9679042B2System and method for fingerprinting datasetsINTERACTIVE INTELLIGENCE INC·Filed 2014·Granted Jun 13, 2017·3 cites·13 claims
- 1871US10552457B2System and method for fingerprinting datasetsINTERACTIVE INTELLIGENCE GROUP INC·Filed 2018·Granted Feb 4, 2020·1 cites·19 claims
- 1971US10069700B2System and method for offline survivabilityINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Granted Sep 4, 2018·2 cites·35 claims
- 2070US9489943B2System and method for learning alternate pronunciations for speech recognitionINTERACTIVE INTELLIGENCE GROUP INC·Filed 2014·Granted Nov 8, 2016·3 cites·37 claims
- 2169US2023315992A1System and method for model derivation for entity predictionGENESYS CLOUD SERVICES INC·Filed 2023·Application pending·0 cites
- 2269US2024256788A1Systems and methods for dialog managementGENESYS CLOUD SERVICES INC·Filed 2024·Application pending·0 cites
- 2365US11568305B2System and method for customer journey event representation learning and outcome prediction using neural sequence modelsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2019·Granted Jan 31, 2023·2 cites·14 claims
- 2464US11694697B2System and method to correct for packet loss in ASR systemsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2020·Granted Jul 4, 2023·0 cites·18 claims
- 2564US10360898B2Method and system for predicting speech recognition performance using accuracy scoresGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Jul 23, 2019·1 cites·19 claims
- 2663US9432388B2System and method for recording and monitoring communications using a media serverWYSS FELIX IMMANUEL·Filed 2012·Granted Aug 30, 2016·1 cites·16 claims
- 2760US2021157989A1Systems and methods for dialog managementGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2020·Application pending·0 cites
- 2859US9972306B2Method and system for acoustic data selection for training the parameters of an acoustic modelINTERACTIVE INTELLIGENCE INC·Filed 2013·Granted May 15, 2018·1 cites·21 claims
- 2958US9679556B2Method and system for selectively biased linear discriminant analysis in automatic speech recognition systemsINTERACTIVE INTELLIGENCE INC·Filed 2013·Granted Jun 13, 2017·1 cites·29 claims
- 3057US11294955B2System and method for optimization of audio fingerprint searchGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2019·Granted Apr 5, 2022·0 cites·20 claims
- 3157US9934305B2System and method for fingerprinting datasetsINTERACTIVE INTELLIGENCE INC·Filed 2014·Granted Apr 3, 2018·0 cites·8 claims
- 3254US10789962B2System and method to correct for packet loss using hidden markov models in ASR systemsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Sep 29, 2020·0 cites·6 claims
- 3354US9936077B2Methods for the encoding of participants in a conferenceINTERACTIVE INTELLIGENCE INC·Filed 2014·Granted Apr 3, 2018·0 cites·29 claims
- 3453US10432487B2System and method for offline survivabilityGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Oct 1, 2019·0 cites·12 claims
- 3553US10237413B2Methods for the encoding of participants in a conferenceINTERACTIVE INTELLIGENCE GROUP INC·Filed 2018·Granted Mar 19, 2019·0 cites·20 claims
- 3653US9542856B2Method and system for learning call analysisINTERACTIVE INTELLIGENCE INC·Filed 2013·Granted Jan 10, 2017·0 cites·11 claims
- 3752US10516716B2System and method for recording and monitoring communications using a media serverINTERACTIVE INTELLIGENCE GROUP INC·Filed 2016·Granted Dec 24, 2019·0 cites·24 claims
- 3848US11303703B2Systems and methods for load balancing across media server instancesGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2020·Granted Apr 12, 2022·0 cites·19 claims
- 3948US10733974B2System and method for synthesis of speech from provided textINTERACTIVE INTELLIGENCE GROUP INC·Filed 2018·Granted Aug 4, 2020·0 cites·8 claims
- 4048US10116793B2Method and system for learning call analysisINTERACTIVE INTELLIGENCE GROUP INC·Filed 2016·Granted Oct 30, 2018·0 cites·15 claims
- 4147US12314789B2Systems and methods for conducting an automated dialogueGENESYS CLOUD SERVICES INC·Filed 2020·Granted May 27, 2025·0 cites·18 claims
- 4247US11659089B1Systems and methods relating to managing cross-channel interactions in contact centersGENESYS CLOUD SERVICES INC·Filed 2021·Granted May 23, 2023·0 cites·23 claims
- 4347US10303800B2System and method for optimization of audio fingerprint searchINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Granted May 28, 2019·0 cites·16 claims
- 4446US11895061B2Dynamic prioritization of collaboration between human and virtual agentsGENESYS CLOUD SERVICES INC·Filed 2021·Granted Feb 6, 2024·0 cites·18 claims
- 4546US2021320801A1Systems and methods for multi-factor verification of users using biometrics and cryptographic sequencesGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2020·Application pending·0 cites
- 4645US10701142B2Systems and methods for load balancing across media server instancesGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Jun 30, 2020·0 cites·19 claims
- 4745US9911407B2System and method for synthesis of speech from provided textINTERACTIVE INTELLIGENCE GROUP INC·Filed 2015·Granted Mar 6, 2018·0 cites·19 claims
- 4845US2007297577A1System and method for maintaining communication recording audit trailsWYSS FELIX IMMANUEL·Filed 2006·Application pending·0 cites
- 4941US2013289987A1Negative Example (Anti-Word) Based Performance Improvement For Speech RecognitionINTERACTIVE INTELLIGENCE INC·Filed 2013·Application pending·0 cites
- 5040US9479641B2System and method for routing a communication utilizing scoringINTERACTIVE INTELLIGENCE INC·Filed 2013·Granted Oct 25, 2016·0 cites·30 claims
Showing the top 50 of 54 patent records by PatentIndex Score.
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →