Inventor · disambiguated record
Haodong (Howard) Jiang
Also filed as: JIANG HAODONG HOWARD
9 granted patents·12 citations·filing 2007–2017
81Inventor score
Technology areasH04M
Top patents by PatentIndex Score
9 records- 0181US8442209B2System and method for processing out-of-order caller responses during automated call processingWAALKES ADAM·Filed 2007·Granted May 14, 2013·8 cites·18 claims
- 0272US8023638B2System and method for balancing agent console load during automated call processingINTELLISIST INC·Filed 2007·Granted Sep 20, 2011·4 cites·24 claims
- 0355US10122849B2Computer-implemented system and method for retention of call recordingsINTELLISIST INC·Filed 2017·Granted Nov 6, 2018·0 cites·20 claims
- 0455US8306211B2System and method for retaining calls into a call centerWAALKES ADAM·Filed 2007·Granted Nov 6, 2012·0 cites·21 claims
- 0554US9742908B2Computer-implemented system and method for identifying call recordings for retentionINTELLISIST INC·Filed 2016·Granted Aug 22, 2017·0 cites·1 claims
- 0654US8948368B2System and method for storing call recordings in a call centerINTELLISIST INC·Filed 2012·Granted Feb 3, 2015·0 cites·20 claims
- 0750US9503574B2System and method for selecting call recordings for storageINTELLISIST INC·Filed 2015·Granted Nov 22, 2016·0 cites·18 claims
- 0846US9438734B2System and method for managing a dynamic call flow during automated call processingWAALKES ADAM·Filed 2007·Granted Sep 6, 2016·0 cites·16 claims
- 0946US8494151B2System and method for balancing call session assignments on an agent consoleWAALKES ADAM·Filed 2011·Granted Jul 23, 2013·0 cites·16 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →