Inventor · disambiguated record
Herbert Willi Artur Ristock
Also filed as: RISTOCK HERBERT · RISTOCK HERBERT W A · RISTOCK HERBERT WILLI ARTUR
133 granted patents·23 pending applications·2,224 citations·filing 2004–2020
99Inventor score
Files withGENESYS TELECOMMUNICATIONS LABORATORIES INC100GENESYS TELECOMM LAB INC32RISTOCK HERBERT WILLI ARTUR12ANISIMOV NIKOLAY2FEDOROV SERGEY2
Top patents by PatentIndex Score
156 records- 0198US9674361B2System and method for intelligent task management in a workbinGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Jun 6, 2017·107 cites·21 claims
- 0298US9386152B2Intelligent automated agent and interactive voice response for a contact centerGENESYS TELECOMM LAB INC·Filed 2013·Granted Jul 5, 2016·98 cites·15 claims
- 0398US8824664B1System and method for controlling lifespan of interaction requestsGENESYS TELECOMM LAB INC·Filed 2013·Granted Sep 2, 2014·80 cites·20 claims
- 0498US8767948B1Back office services of an intelligent automated agent for a contact centerGENESYS TELECOMM LAB INC·Filed 2013·Granted Jul 1, 2014·165 cites·9 claims
- 0597US9912810B2System and method for chat automationGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Mar 6, 2018·222 cites·20 claims
- 0697US9635181B1Optimized routing of interactions to contact center agents based on machine learningGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Apr 25, 2017·51 cites·16 claims
- 0797US9596350B1Virtual interactions in contact center operationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Mar 14, 2017·89 cites·20 claims
- 0896US9723151B2Optimized routing of interactions to contact center agents based on forecast agent availability and customer patienceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Aug 1, 2017·39 cites·18 claims
- 0996US9008283B2Customer portal of an intelligent automated agent for a contact centerGENESYS TELECOMM LAB INC·Filed 2013·Granted Apr 14, 2015·37 cites·16 claims
- 1096US7907598B2Method for implementing and executing communication center routing strategies represented in extensible markup languageGENESYS TELECOMM LAB INC·Filed 2005·Granted Mar 15, 2011·65 cites·10 claims
- 1195US10346635B2System and method for data management and task routing based on data taggingGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jul 9, 2019·242 cites·16 claims
- 1295US10154138B2System and method for optimizing physical placement of contact center agents on a contact center floorGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Dec 11, 2018·26 cites·13 claims
- 1395US9609131B2Activities assignment optimization for multi-skill contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Mar 28, 2017·22 cites·18 claims
- 1495US8767947B1System and method for testing and deploying rulesGENESYS TELECOMM LAB INC·Filed 2012·Granted Jul 1, 2014·325 cites·10 claims
- 1594US10171659B2Customer portal of an intelligent automated agent for a contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Jan 1, 2019·14 cites·14 claims
- 1694US10038787B2System and method for managing and transitioning automated chat conversationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jul 31, 2018·21 cites·20 claims
- 1794US9866693B2System and method for monitoring progress of automated chat conversationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jan 9, 2018·26 cites·20 claims
- 1894US9823949B2System and method for intelligent task management and routingGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Nov 21, 2017·19 cites·19 claims
- 1994US9762733B1System and method for recommending communication mediums based on predictive analyticsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Sep 12, 2017·80 cites·23 claims
- 2094US9525640B2System and method for controlling lifespan of interaction requestsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Dec 20, 2016·19 cites·30 claims
- 2194US9392112B2Flow designer for contact centersGENESYS TELECOMM LAB INC·Filed 2015·Granted Jul 12, 2016·11 cites·38 claims
- 2293US9553755B2Method for implementing and executing communication center routing strategies represented in extensible markup languageANISIMOV NIKOLAY·Filed 2011·Granted Jan 24, 2017·21 cites·17 claims
- 2393US8666056B2System for facilitating loosely configured service worker groups in a dynamic call center environmentMAKAGON PETR·Filed 2007·Granted Mar 4, 2014·29 cites·4 claims
- 2491US10469664B2System and method for managing multi-channel engagementsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Nov 5, 2019·19 cites·23 claims
- 2591US9154627B2Activities assignment optimization for multi-skill contact centerGENESYS TELECOMM LAB INC·Filed 2013·Granted Oct 6, 2015·13 cites·18 claims
- 2691US8351594B2System for indicating priority levels for transaction and task engagement in a call centerGENESYS TELECOMM LAB INC·Filed 2010·Granted Jan 8, 2013·13 cites·15 claims
- 2790US10171669B2System and method for routing interactions for a contact center based on intelligent and dynamic routing considerationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Jan 1, 2019·12 cites·18 claims
- 2890US10038783B2System and method for handling interactions with individuals with physical impairmentsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jul 31, 2018·11 cites·20 claims
- 2989US9723145B2System and method for analysis and correlation of scoring and customer satisfactionGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Aug 1, 2017·7 cites·22 claims
- 3089US9648167B2Back office services of an intelligent automated agent for a contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted May 9, 2017·16 cites·12 claims
- 3188US8830876B2Method for interacting with a group of individuals as a single contactRISTOCK HERBERT WILLI ARTUR·Filed 2011·Granted Sep 9, 2014·9 cites·18 claims
- 3288US7376227B2Method and apparatus for integrating agent status between a customer relations management system and a multiple channel communications centerGENESYS TELECOMM LAB INC·Filed 2004·Granted May 20, 2008·47 cites·29 claims
- 3387US10101974B2Contact center application creating using reusable program modulesANGEL COM INCORPORATED·Filed 2014·Granted Oct 16, 2018·10 cites·20 claims
- 3487US9716792B2System and method for generating a network of contact center agents and customers for optimized routing of interactionsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Jul 25, 2017·9 cites·24 claims
- 3587US8792632B2System and methods for scheduling and optimizing inbound call flow to a call centerANISIMOV NIKOLAY·Filed 2009·Granted Jul 29, 2014·11 cites·14 claims
- 3686US9866695B1System and method for predictive routing based on a customer journey patienceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jan 9, 2018·9 cites·21 claims
- 3786US8135774B2Virtual contact center with dynamic routingRYABCHUN ANDREY·Filed 2006·Granted Mar 13, 2012·23 cites·11 claims
- 3886US8085693B2Virtualization of one or more sets of physical contact center resources for use by one or more virtual contact centersRISTOCK HERBERT WILLI ARTUR·Filed 2009·Granted Dec 27, 2011·11 cites·18 claims
- 3985US10373171B2System and method for making engagement offers based on observed navigation pathGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Aug 6, 2019·6 cites·17 claims
- 4085US10162685B2System and method for intelligent task management and routingGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Dec 25, 2018·3 cites·20 claims
- 4185US9934491B2Context aware interactionGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Apr 3, 2018·2 cites·20 claims
- 4285US9774739B2Resource sharing in a peer-to-peer network of contact center nodesGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Sep 26, 2017·8 cites·16 claims
- 4385US9547847B2System for determining presence of and authorizing a quorum to transact business over a networkGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Jan 17, 2017·3 cites·20 claims
- 4485US9325844B2System and method for monitoring health of deployment states for a contact centerGENESYS TELECOMM LAB INC·Filed 2014·Granted Apr 26, 2016·6 cites·14 claims
- 4585US8934612B2Customer-centric network-based conferencingRISTOCK HERBERT WILLI ARTUR·Filed 2012·Granted Jan 13, 2015·7 cites·19 claims
- 4684US10497003B2System and method for managing customer interactionsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Dec 3, 2019·3 cites·20 claims
- 4784US10289817B2Trust conferencing apparatus and methods in digital communicationGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted May 14, 2019·3 cites·12 claims
- 4884US10152727B2System and method for marketing attribution in an enterpriseGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Dec 11, 2018·3 cites·18 claims
- 4984US9912816B2Workload distribution with resource awarenessGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2012·Granted Mar 6, 2018·9 cites·20 claims
- 5084US9578071B2Context aware interactionGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Feb 21, 2017·2 cites·10 claims
Showing the top 50 of 156 patent records by PatentIndex Score.
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →