Inventor · disambiguated record
Kevin Mcpartlan
Also filed as: MCPARTLAN KEVIN · MCPARTLAN KEVIN J
9 granted patents·1 pending application·689 citations·filing 1999–2012
91Inventor score
Top patents by PatentIndex Score
10 records- 0195US6744878B1Real-time transaction routing augmented with forecast data and agent schedulesASPECT COMM CORP·Filed 2000·Granted Jun 1, 2004·264 cites·43 claims
- 0292US7043007B2System and method to allocate transactionsASPECT COMM CORP·Filed 2005·Granted May 9, 2006·36 cites·34 claims
- 0391US6850613B2Customer service request allocations based upon real-time data and forecast dataASPECT COMM CORP·Filed 2003·Granted Feb 1, 2005·83 cites·18 claims
- 0489US7254641B2Digital multimedia contact center with tier escalation and deescalation in response to changed criteriaINTERVOICE INC·Filed 2001·Granted Aug 7, 2007·84 cites·12 claims
- 0588US6584191B1Staffing-based percentage-allocation routing using real-time dataASPECT COMM CORP·Filed 1999·Granted Jun 24, 2003·139 cites·12 claims
- 0684US7568001B2Escalated handling of non-realtime communicationsINTERVOICE INC·Filed 2003·Granted Jul 28, 2009·47 cites·36 claims
- 0759US6813636B1Method and apparatus for routing a transaction within a network environmentASPECT COMM CORP·Filed 1999·Granted Nov 2, 2004·34 cites·37 claims
- 0846US8745576B2Digital multimedia contact centerBROUGHTON JUSTIN·Filed 2007·Granted Jun 3, 2014·0 cites·41 claims
- 0946US8171420B2Automatic management of the visual space while performing a taskHYMES CHARLES·Filed 2003·Granted May 1, 2012·2 cites·5 claims
- 1044US2012185795A1Automatic Management of the Visual Space while Performing a TaskHYMES CHARLES·Filed 2012·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →