Inventor · disambiguated record
Luciano Godoy Fagundes
Also filed as: FAGUNDES LUCIANO GODOY
12 granted patents·3 pending applications·160 citations·filing 2007–2018
87Inventor score
Top patents by PatentIndex Score
15 records- 0193US8913736B2System and method for delivering a contact to a preferred agent after a set wait periodKOHLER JOYLEE E·Filed 2011·Granted Dec 16, 2014·143 cites·22 claims
- 0277US9451087B2Agent matching based on video analysis of customer presentationFAGUNDES LUCIANO GODOY·Filed 2012·Granted Sep 20, 2016·5 cites·20 claims
- 0371US8811598B2Scheduling an agent based on a contact center historyFAGUNDES LUCIANO GODOY·Filed 2012·Granted Aug 19, 2014·3 cites·22 claims
- 0471US8488772B2Grouping of contact center agentsFAGUNDES LUCIANO GODOY·Filed 2011·Granted Jul 16, 2013·1 cites·27 claims
- 0568US8831206B1Automated, data-based mechanism to detect evolution of employee skillsFAGUNDES LUCIANO GODOY·Filed 2008·Granted Sep 9, 2014·3 cites·24 claims
- 0666US8699698B2Agent selectable process for managing contact center communicationsFAGUNDES LUCIANO GODOY·Filed 2012·Granted Apr 15, 2014·2 cites·12 claims
- 0765US11502862B2Custom communication actions based on environment analysisAVAYA INC·Filed 2018·Granted Nov 15, 2022·1 cites·9 claims
- 0860US8295480B1Uncertainty-based key agreement protocolFAGUNDES LUCIANO GODOY·Filed 2007·Granted Oct 23, 2012·2 cites·5 claims
- 0950US2013041838A1System and method for analyzing contact center metrics for a heterogeneous contact centerAVAYA INC·Filed 2011·Application pending·0 cites
- 1048US2013166274A1System and method for managing avatarsFAGUNDES LUCIANO GODOY·Filed 2011·Application pending·0 cites
- 1146US10924894B2System and method for sending and receiving non-visual messages in an electronic audio communication sessionAVAYA INC·Filed 2018·Granted Feb 16, 2021·0 cites·18 claims
- 1245US8774393B2Managing a contact center based on the devices available for use by an agentFAGUNDES LUCIANO GODOY·Filed 2012·Granted Jul 8, 2014·0 cites·19 claims
- 1344US11281439B2System and method for creating a contextualized after call workflowAVAYA INC·Filed 2018·Granted Mar 22, 2022·0 cites·20 claims
- 1441US2013254233A1System and method for context-sensitive address bookFAGUNDES LUCIANO GODOY·Filed 2012·Application pending·0 cites
- 1535US10455055B2System and method for customization of a local applicationAVAYA INC·Filed 2015·Granted Oct 22, 2019·0 cites·20 claims
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →