Inventor · disambiguated record
Nikolay Anisimov
Also filed as: ANISIMOV NIKOLAY · ANISIMOV NIKOLAY A
51 granted patents·13 pending applications·1,629 citations·filing 1998–2018
99Inventor score
Files withGENESYS TELECOMM LAB INC17GENESYS TELECOMMUNICATIONS LABORATORIES INC17ANISIMOV NIKOLAY12MILOSLAVSKY ALEC3FEDOROV SERGEY2
Top patents by PatentIndex Score
64 records- 0196US7907598B2Method for implementing and executing communication center routing strategies represented in extensible markup languageGENESYS TELECOMM LAB INC·Filed 2005·Granted Mar 15, 2011·65 cites·10 claims
- 0296US6985943B2Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact centerGENESYS TELECOMM LAB INC·Filed 2002·Granted Jan 10, 2006·114 cites·39 claims
- 0395US8018921B2Using XML expressed primitives for platform and system-independent call modelingGENESYS TELECOMM LAB INC·Filed 2005·Granted Sep 13, 2011·48 cites·20 claims
- 0495US7565428B2Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact centerGENESYS TELECOMM LAB INC·Filed 2007·Granted Jul 21, 2009·27 cites·1 claims
- 0595US6067357ATelephony call-center scripting by Petri Net principles and techniquesGENESYS TELECOMM LAB INC·Filed 1998·Granted May 23, 2000·325 cites·15 claims
- 0694US6449358B1Method for predicting and managing call load by determining the optimum frequency of outbound call generation during an out-bound calling campaign from a call centerGENESYS TELECOMM LAB INC·Filed 2000·Granted Sep 10, 2002·205 cites·2 claims
- 0793US9553755B2Method for implementing and executing communication center routing strategies represented in extensible markup languageANISIMOV NIKOLAY·Filed 2011·Granted Jan 24, 2017·21 cites·17 claims
- 0893US8411844B1Method for controlling abandonment rate in outbound campaignsANISIMOV NIKOLAY·Filed 2011·Granted Apr 2, 2013·29 cites·12 claims
- 0993US8117538B2Method for dynamically converting voice XML scripts into other compatible markup language scripts based on required modalityANISIMOV NIKOLAY·Filed 2008·Granted Feb 14, 2012·34 cites·12 claims
- 1093US7373405B2Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact centerGENESYS TELECOMM LAB INC·Filed 2005·Granted May 13, 2008·21 cites·29 claims
- 1193US6178239B1Telephony call-center scripting by petri net principles and techniquesGENESYS TELECOMM LAB INC·Filed 2000·Granted Jan 23, 2001·105 cites·15 claims
- 1292US8345856B1Method for estimation impact of calls in dialer for predictive dialingFIVE9 INC·Filed 2011·Granted Jan 1, 2013·29 cites·18 claims
- 1392US6985478B2Using XML expressed primitives for platform and system-independent call modelingGENESYS TELECOMM LAB INC·Filed 2001·Granted Jan 10, 2006·90 cites·24 claims
- 1491US9002920B2Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact centerDERYUGIN VLADIMIR NEIL·Filed 2008·Granted Apr 7, 2015·25 cites·20 claims
- 1591US8229484B2System and methods for integrating short message service messaging with contact center applicationsANISIMOV NIKOLAY·Filed 2009·Granted Jul 24, 2012·19 cites·6 claims
- 1691US6286033B1Method and apparatus for distributing computer integrated telephony (CTI) scripts using extensible mark-up language (XML) for mixed platform distribution and third party manipulationGENESYS TELECOMM LAB INC·Filed 2000·Granted Sep 4, 2001·192 cites·17 claims
- 1789USRE46153EMethod and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environmentGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Sep 20, 2016·9 cites·32 claims
- 1889US8654963B2Method and system for integrating an interaction management system with a business rules management systemANISIMOV NIKOLAY·Filed 2008·Granted Feb 18, 2014·13 cites·13 claims
- 1988US7376227B2Method and apparatus for integrating agent status between a customer relations management system and a multiple channel communications centerGENESYS TELECOMM LAB INC·Filed 2004·Granted May 20, 2008·47 cites·29 claims
- 2087US8792632B2System and methods for scheduling and optimizing inbound call flow to a call centerANISIMOV NIKOLAY·Filed 2009·Granted Jul 29, 2014·11 cites·14 claims
- 2187US8699699B1System and methods for outbound dialing in multi-campaign and blended environment of virtual contact centerANISIMOV NIKOLAY·Filed 2011·Granted Apr 15, 2014·10 cites·39 claims
- 2287US6898190B2Method for estimating telephony system-queue waiting time in an agent level routing environmentGENESYS TELECOMM·Filed 2000·Granted May 24, 2005·76 cites·8 claims
- 2386US10171655B2Method for assembling a business process and for orchestrating the process based on process beneficiary informationGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Jan 1, 2019·3 cites·18 claims
- 2485US9083802B2Method and system for integrating an interaction management system with a business rules management systemGENESYS TELECOMM LAB INC·Filed 2014·Granted Jul 14, 2015·5 cites·24 claims
- 2585US8275647B2Method for assembling a business process and for orchestrating the process based on process beneficiary informationANISIMOV NIKOLAY·Filed 2007·Granted Sep 25, 2012·11 cites·6 claims
- 2684US10277742B2System and methods for scheduling and optimizing inbound call flow to a call centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Apr 30, 2019·2 cites·20 claims
- 2784US7222301B2Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environmentGENESYS TELECOMM LAB INC·Filed 2003·Granted May 22, 2007·36 cites·32 claims
- 2882US10218848B2Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Feb 26, 2019·4 cites·20 claims
- 2981US9462435B2System and methods for integrating short message service messaging with contact center applicationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Oct 4, 2016·4 cites·18 claims
- 3080US9459841B2Automated call center software build generatorGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Oct 4, 2016·2 cites·21 claims
- 3178US10097689B2System and methods for integrating short message service messaging with contact center applicationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Oct 9, 2018·2 cites·20 claims
- 3278US9924038B2Method and system for integrating an interaction management system with a business rules management systemGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Mar 20, 2018·2 cites·18 claims
- 3378US8582752B1System and method for optimal outbound dialing in virtual contact centerANISIMOV NIKOLAY·Filed 2011·Granted Nov 12, 2013·4 cites·36 claims
- 3477US9538010B2Method and system for integrating an interaction management system with a business rules management systemGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Jan 3, 2017·2 cites·18 claims
- 3576US7823167B2Method and apparatus for extending contact center configuration data for access by third-party applications over a data networkGENESYS TELECOMM LAB INC·Filed 2002·Granted Oct 26, 2010·23 cites·6 claims
- 3674USRE46538EMethod and apparatus for extended management of state and interaction of a remote knowledge worker from a contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Sep 5, 2017·0 cites·10 claims
- 3774USRE46521EMethod and apparatus for extended management of state and interaction of a remote knowledge worker from a contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Aug 22, 2017·0 cites·29 claims
- 3874USRE46387EMethod and apparatus for extended management of state and interaction of a remote knowledge worker from a contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted May 2, 2017·0 cites·39 claims
- 3974US9519906B2Method for monitoring and ranking web visitors and soliciting higher ranked visitors to engage in live assistanceANISIMOV NIKOLAY·Filed 2008·Granted Dec 13, 2016·3 cites·14 claims
- 4073US9082109B2Method for assembling a business process and for orchestrating the process based on process beneficiary informationGENESYS TELECOMM LAB INC·Filed 2012·Granted Jul 14, 2015·2 cites·18 claims
- 4171US9654634B2Management of transaction routing to enterprise agentsFEDOROV SERGEY·Filed 2009·Granted May 16, 2017·3 cites·24 claims
- 4271US9128802B2Automated call center software build generatorMAKAGON PETR·Filed 2010·Granted Sep 8, 2015·2 cites·20 claims
- 4366US9008075B2System and methods for improving interaction routing performanceANISIMOV NIKOLAY·Filed 2008·Granted Apr 14, 2015·2 cites·18 claims
- 4461US2008046531A1System for Routing Electronic MailsSHTIVELMAN YURI·Filed 2007·Application pending·0 cites
- 4559US10250750B2Method and system for integrating an interaction management system with a business rules management systemGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Apr 2, 2019·0 cites·20 claims
- 4658US10289389B2Automated call center software build generatorGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted May 14, 2019·0 cites·16 claims
- 4758US9553988B2System and methods for scheduling and optimizing inbound call flow to a call centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Jan 24, 2017·0 cites·23 claims
- 4856US9854006B2System and methods for improving interaction routing performanceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Dec 26, 2017·0 cites·17 claims
- 4956US8948373B2System and methods for outbound dialing in multi-campaign and blended environment of virtual contact centerFIVE9 INC·Filed 2014·Granted Feb 3, 2015·0 cites·20 claims
- 5056US7792254B2System for distributing VXML capabilities for execution on client devicesGENESYS TELECOMM LAB INC·Filed 2004·Granted Sep 7, 2010·2 cites·18 claims
Showing the top 50 of 64 patent records by PatentIndex Score.
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →