Inventor · disambiguated record
Petr Makagon
Also filed as: MAKAGON PETR
31 granted patents·6 pending applications·608 citations·filing 2002–2018
97Inventor score
Files withGENESYS TELECOMMUNICATIONS LABORATORIES INC14GENESYS TELECOMM LAB INC12MAKAGON PETR5ANISIMOV NIKOLAY2ANGEL COM INCORPORATED1
Top patents by PatentIndex Score
37 records- 0197US9635181B1Optimized routing of interactions to contact center agents based on machine learningGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Apr 25, 2017·51 cites·16 claims
- 0296US9723151B2Optimized routing of interactions to contact center agents based on forecast agent availability and customer patienceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Aug 1, 2017·39 cites·18 claims
- 0396US7907598B2Method for implementing and executing communication center routing strategies represented in extensible markup languageGENESYS TELECOMM LAB INC·Filed 2005·Granted Mar 15, 2011·65 cites·10 claims
- 0496US6985943B2Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact centerGENESYS TELECOMM LAB INC·Filed 2002·Granted Jan 10, 2006·114 cites·39 claims
- 0595US7565428B2Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact centerGENESYS TELECOMM LAB INC·Filed 2007·Granted Jul 21, 2009·27 cites·1 claims
- 0693US9553755B2Method for implementing and executing communication center routing strategies represented in extensible markup languageANISIMOV NIKOLAY·Filed 2011·Granted Jan 24, 2017·21 cites·17 claims
- 0793US8666056B2System for facilitating loosely configured service worker groups in a dynamic call center environmentMAKAGON PETR·Filed 2007·Granted Mar 4, 2014·29 cites·4 claims
- 0893US8117538B2Method for dynamically converting voice XML scripts into other compatible markup language scripts based on required modalityANISIMOV NIKOLAY·Filed 2008·Granted Feb 14, 2012·34 cites·12 claims
- 0993US7373405B2Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact centerGENESYS TELECOMM LAB INC·Filed 2005·Granted May 13, 2008·21 cites·29 claims
- 1091US9002920B2Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact centerDERYUGIN VLADIMIR NEIL·Filed 2008·Granted Apr 7, 2015·25 cites·20 claims
- 1189USRE46153EMethod and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environmentGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Sep 20, 2016·9 cites·32 claims
- 1288US7376227B2Method and apparatus for integrating agent status between a customer relations management system and a multiple channel communications centerGENESYS TELECOMM LAB INC·Filed 2004·Granted May 20, 2008·47 cites·29 claims
- 1387US10101974B2Contact center application creating using reusable program modulesANGEL COM INCORPORATED·Filed 2014·Granted Oct 16, 2018·10 cites·20 claims
- 1487US9716792B2System and method for generating a network of contact center agents and customers for optimized routing of interactionsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Jul 25, 2017·9 cites·24 claims
- 1586US8135774B2Virtual contact center with dynamic routingRYABCHUN ANDREY·Filed 2006·Granted Mar 13, 2012·23 cites·11 claims
- 1685US9325844B2System and method for monitoring health of deployment states for a contact centerGENESYS TELECOMM LAB INC·Filed 2014·Granted Apr 26, 2016·6 cites·14 claims
- 1784US7222301B2Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environmentGENESYS TELECOMM LAB INC·Filed 2003·Granted May 22, 2007·36 cites·32 claims
- 1882US10218848B2Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Feb 26, 2019·4 cites·20 claims
- 1982US8989367B2System and method for monitoring health of deployment states for a contact centerGENESYS TELECOMM LAB INC·Filed 2013·Granted Mar 24, 2015·5 cites·14 claims
- 2080US9459841B2Automated call center software build generatorGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Oct 4, 2016·2 cites·21 claims
- 2176US9077803B2System for facilitating loosely configured service worker groups in a dynamic call center environmentGENESYS TELECOMM LAB INC·Filed 2014·Granted Jul 7, 2015·2 cites·17 claims
- 2276US7823167B2Method and apparatus for extending contact center configuration data for access by third-party applications over a data networkGENESYS TELECOMM LAB INC·Filed 2002·Granted Oct 26, 2010·23 cites·6 claims
- 2374USRE46538EMethod and apparatus for extended management of state and interaction of a remote knowledge worker from a contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Sep 5, 2017·0 cites·10 claims
- 2474USRE46521EMethod and apparatus for extended management of state and interaction of a remote knowledge worker from a contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Aug 22, 2017·0 cites·29 claims
- 2574USRE46387EMethod and apparatus for extended management of state and interaction of a remote knowledge worker from a contact centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted May 2, 2017·0 cites·39 claims
- 2671US9128802B2Automated call center software build generatorMAKAGON PETR·Filed 2010·Granted Sep 8, 2015·2 cites·20 claims
- 2770US9967397B2System for facilitating loosely configured service worker groups in a dynamic call center environmentGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted May 8, 2018·1 cites·20 claims
- 2868US9420101B2System for facilitating loosely configured service worker groups in a dynamic call center environmentGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Aug 16, 2016·1 cites·20 claims
- 2959US10264123B2System for facilitating loosely configured service worker groups in a dynamic call center environmentGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Apr 16, 2019·0 cites·20 claims
- 3058US10289389B2Automated call center software build generatorGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted May 14, 2019·0 cites·16 claims
- 3156US7792254B2System for distributing VXML capabilities for execution on client devicesGENESYS TELECOMM LAB INC·Filed 2004·Granted Sep 7, 2010·2 cites·18 claims
- 3253US2009172776A1Method and System for Establishing and Managing Trust Metrics for Service Providers in a Federated Service Provider NetworkMAKAGON PETR·Filed 2007·Application pending·0 cites
- 3352US2007041567A1Method and Apparatus for Integrating Agent Status between a Customer Relations Management System and A Multiple Channel Communications CenterGENESYS TELECOMM LAB INC·Filed 2006·Application pending·0 cites
- 3447US2004083281A1Method and apparatus for providing real-time communication center reporting data to third-party applications over a data networkFiled 2002·Application pending·0 cites
- 3547US2006095568A1Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environmentMAKAGON PETR·Filed 2005·Application pending·0 cites
- 3641US2014072115A1System and method for dynamic configuration of contact centers via templatesMAKAGON PETR·Filed 2013·Application pending·0 cites
- 3735US2017111503A1Optimized routing of interactions to contact center agents based on agent preferencesGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →