Inventor · disambiguated record
Salil Dhawan
Also filed as: DHAWAN SALIL
39 granted patents·30 pending applications·25 citations·filing 2015–2024
95Inventor score
Top patents by PatentIndex Score
69 records- 0192US10992808B1Upfront customer time consideration along with optimized agent desktop in a contact centerNICE LTD·Filed 2020·Granted Apr 27, 2021·3 cites·18 claims
- 0291US11477322B1System and method for prioritizing tenants for a service for a request router in a cloud-based software as a service (SaaS) platform contact-centerINCONTACT INC·Filed 2021·Granted Oct 18, 2022·6 cites·15 claims
- 0391US11337133B1Systems and methods for optimal channel selectionINCONTACT INC·Filed 2021·Granted May 17, 2022·4 cites·20 claims
- 0490US11386382B1System and method for determining and utilizing after-call-work factor in contact center quality processesNICE LTD·Filed 2020·Granted Jul 12, 2022·4 cites·20 claims
- 0588US11716671B2Systems and methods for optimal channel selectionINCONTACT INC·Filed 2022·Granted Aug 1, 2023·1 cites·20 claims
- 0686US11647120B1System and method for redirecting inbound-voice-interactions to digital channels in a contact centerINCONTACT INC·Filed 2022·Granted May 9, 2023·2 cites·9 claims
- 0776US11367089B2Genuineness of customer feedbackNICE LTD·Filed 2020·Granted Jun 21, 2022·1 cites·22 claims
- 0875US11356557B1System and method to evaluate agent call logging in a contact centerNICE LTD·Filed 2020·Granted Jun 7, 2022·2 cites·16 claims
- 0974US11416819B2Connecting contact center resources using DLT for IOT solutionsAVAYA MAN LP·Filed 2020·Granted Aug 16, 2022·1 cites·20 claims
- 1070US11800015B2Upfront customer time consideration along with optimized agent desktop in a contact centerNICE LTD·Filed 2022·Granted Oct 24, 2023·0 cites·20 claims
- 1168US11310364B2Upfront customer time consideration along with optimized agent desktop in a contact centerNICE LTD·Filed 2021·Granted Apr 19, 2022·0 cites·18 claims
- 1267US12026158B2System and method for reducing wait-time in a multichannel contact centerINCONTACT INC·Filed 2023·Granted Jul 2, 2024·0 cites·15 claims
- 1367US11575790B2Upfront customer time consideration along with optimized agent desktop in a contact centerNICE LTD·Filed 2022·Granted Feb 7, 2023·0 cites·18 claims
- 1466US11546826B2Systems and methods for optimal channel selectionINCONTACT INC·Filed 2022·Granted Jan 3, 2023·0 cites·20 claims
- 1564US12003670B2System and method for redirecting inbound-voice-interactions to digital channels in a contact centerINCONTACT INC·Filed 2023·Granted Jun 4, 2024·0 cites·10 claims
- 1662US2025315747A1System and method for distributing interaction data to agentsNICE LTD·Filed 2024·Application pending·0 cites
- 1761US11676094B2System and method for determining and utilizing after-call-work factor in contact center quality processesNICE LTD·Filed 2022·Granted Jun 13, 2023·0 cites·30 claims
- 1861US11657049B1System and method for reducing wait-time in a multichannel contact centerINCONTACT INC·Filed 2022·Granted May 23, 2023·0 cites·13 claims
- 1960US11076045B2Communication session hold time management in a contact centerAVAYA INC·Filed 2019·Granted Jul 27, 2021·1 cites·20 claims
- 2059US2025356436A1System and method for real-time impact assessment of social media posts with generative artificial inteligenceNICE LTD·Filed 2024·Application pending·0 cites
- 2158US11782940B2System and method for identifying similar queries by a customer on different digital channels in a multichannel contact centerINCONTACT INC·Filed 2021·Granted Oct 10, 2023·0 cites·8 claims
- 2258US2025315457A1System and method for optimizing query resolution on digital channels in a contact centerNICE LTD·Filed 2024·Application pending·0 cites
- 2357US11652923B2Interaction based suitable channel selection for queued customersAVAYA INC·Filed 2021·Granted May 16, 2023·0 cites·20 claims
- 2457US2025285140A1System and methods for efficient and successful outbound campaigns in contact centerNICE LTD·Filed 2024·Application pending·0 cites
- 2556US2022414578A1System and method of identifying and utilizing agent effectiveness in handling multiple concurrent multi-channel interactionsNICE LTD·Filed 2021·Application pending·0 cites
- 2656US2024394640A1Method and system for calculating level of friction within a customer and agent interaction, for quality improvement thereof, in a contact centerNICE LTD·Filed 2023·Application pending·0 cites
- 2756US2024430178A1System and method to determine criticality and prioritize live events to improve proactive customer serviceNICE LTD·Filed 2023·Application pending·0 cites
- 2855US2024386357A1Effortless customer contact and increased first call resolution system and methodsNICE LTD·Filed 2023·Application pending·0 cites
- 2955US2025139542A1System and method for adjusting agents staffing levels of a successive work-shift of a preassigned ongoing work-shift, during the preassigned ongoing work-shift, in a contact centerNICE LTD·Filed 2023·Application pending·0 cites
- 3054US11647118B1System and method for prioritizing tenants for a service for a request router in a cloud-based software as a service (SaaS) platform contact-centerINCONTACT INC·Filed 2022·Granted May 9, 2023·0 cites·16 claims
- 3154US11212390B2Interaction based suitable channel selection for queued customersAVAYA INC·Filed 2019·Granted Dec 28, 2021·0 cites·20 claims
- 3254US2024242143A1Computerized-method and computerized-system for identifying high impacted schedules, in a contact centerNICE LTD·Filed 2023·Application pending·0 cites
- 3354US2023136387A1System and method for identifying truthfulness of a disposition in a contact centerNICE LTD·Filed 2021·Application pending·0 cites
- 3453US2020112535A1Multiple ad hoc communication network creation and managementAVAYA INC·Filed 2018·Application pending·0 cites
- 3553US2025094910A1System and method to determine agent proficiency for a skillNICE LTD·Filed 2023·Application pending·0 cites
- 3652US12267461B2Method for dynamically prioritizing inbound interactions in a digital multi-channel contact centerNICE LTD·Filed 2023·Granted Apr 1, 2025·0 cites·16 claims
- 3752US11847602B2System and method for determining and utilizing repeated conversations in contact center quality processesNICE LTD·Filed 2021·Granted Dec 19, 2023·0 cites·9 claims
- 3852US2023316177A1Method for prioritizing agents for working from office via a wfm application in a hybrid contact center work environmentNICE LTD·Filed 2023·Application pending·0 cites
- 3951US12190163B2Systems and methods for data synchronization in a multi-tenant synchronization systemINCONTACT INC·Filed 2022·Granted Jan 7, 2025·0 cites·12 claims
- 4051US2024420679A1System and method to distribute interactive media with low latency for efficient contact centerNICE LTD·Filed 2023·Application pending·0 cites
- 4151US2022092512A1System and method for distributing an agent interaction to the evaluator by utilizing hold factorNICE LTD·Filed 2020·Application pending·0 cites
- 4250US11961031B2System and method to gauge agent self-assessment effectiveness in a contact centerNICE LTD·Filed 2020·Granted Apr 16, 2024·0 cites·14 claims
- 4350US11632465B2Communication session hold time management in a contact centerAVAYA INC·Filed 2021·Granted Apr 18, 2023·0 cites·20 claims
- 4450US11336667B2Single point secured mechanism to disable and enable the access to all user associated entitiesAVAYA INC·Filed 2019·Granted May 17, 2022·0 cites·20 claims
- 4550US2023222428A1System and method for identifying nonadherence to contact center practice rulesNICE LTD·Filed 2022·Application pending·0 cites
- 4649US12412183B2System and method for detecting fraud and insider tradingACTIMIZE LTD·Filed 2023·Granted Sep 9, 2025·0 cites·15 claims
- 4749US12309320B2System and methods of identifying and utilizing agent credibility divergence in contact center quality processesNICE LTD·Filed 2022·Granted May 20, 2025·0 cites·20 claims
- 4849US11659088B1System and method enhancing customers satisfaction by assigning abandoned inbound-interactions to agents each on a satisfactory digital-channel typeINCONTACT INC·Filed 2022·Granted May 23, 2023·0 cites·9 claims
- 4948US12333553B2Systems and methods to triage contact center issues using an incident grievance scoreNICE LTD·Filed 2021·Granted Jun 17, 2025·0 cites·18 claims
- 5048US11025776B2Interaction determined auto-answer timeAVAYA INC·Filed 2019·Granted Jun 1, 2021·0 cites·20 claims
Showing the top 50 of 69 patent records by PatentIndex Score.
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →