Inventor · disambiguated record
Sergey Fedorov
Also filed as: FEDOROV SERGEY · FEDOROV SERGEY I
15 granted patents·1 pending application·326 citations·filing 1998–2018
92Inventor score
Files withGENESYS TELECOMMUNICATIONS LABORATORIES INC7GENESYS TELECOMM LAB INC4FEDOROV SERGEY3ANISIMOV NIKOLAY1RISTOCK HERBERT WILLI ARTUR1
Top patents by PatentIndex Score
16 records- 0196US6408064B1Method and apparatus for enabling full interactive monitoring of calls to and from a call-in centerGENESYS TELECOMM LAB INC·Filed 2000·Granted Jun 18, 2002·154 cites·11 claims
- 0288US8995423B2Multimedia routing system for securing third party participation in call consultation or call transfer of a call in ProgressFEDOROV SERGEY·Filed 2009·Granted Mar 31, 2015·17 cites·16 claims
- 0388US6047060AMethod and apparatus for enabling full interactive monitoring of calls to and from a call-in centerGENESYS TELECOMM LAB INC·Filed 1998·Granted Apr 4, 2000·128 cites·18 claims
- 0487US8792632B2System and methods for scheduling and optimizing inbound call flow to a call centerANISIMOV NIKOLAY·Filed 2009·Granted Jul 29, 2014·11 cites·14 claims
- 0584US10277742B2System and methods for scheduling and optimizing inbound call flow to a call centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Apr 30, 2019·2 cites·20 claims
- 0675US9888122B2System and method for dynamic call diversionGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Feb 6, 2018·2 cites·14 claims
- 0775US9491204B2Multimedia routing system for securing third party participation in call consultation or call transfer of a call in progressGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Nov 8, 2016·2 cites·20 claims
- 0874US10003621B2Multimedia routing system for securing third party participation in call consultation or call transfer of a call in progressGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jun 19, 2018·2 cites·20 claims
- 0974US8370480B2Method and system for propagating statistics between federated contact center sites for use in event distributionGENESYS TELECOMM LAB INC·Filed 2007·Granted Feb 5, 2013·4 cites·4 claims
- 1071US9654634B2Management of transaction routing to enterprise agentsFEDOROV SERGEY·Filed 2009·Granted May 16, 2017·3 cites·24 claims
- 1163US9537890B2Trust in physical networksRISTOCK HERBERT WILLI ARTUR·Filed 2008·Granted Jan 3, 2017·1 cites·19 claims
- 1258US9553988B2System and methods for scheduling and optimizing inbound call flow to a call centerGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Jan 24, 2017·0 cites·23 claims
- 1357US10726112B2Trust in physical networksGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Jul 28, 2020·0 cites·20 claims
- 1454US10171672B2System and method for dynamic call diversionGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Jan 1, 2019·0 cites·14 claims
- 1549US10440182B1Management of transaction routing to enterprise agentsFEDOROV SERGEY·Filed 2017·Granted Oct 8, 2019·0 cites·21 claims
- 1644US2016094491A1Pattern-controlled automated messaging systemGENESYS TELECOMM LAB INC·Filed 2014·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →