Inventor · disambiguated record
Yevgeniy Petrovykh
Also filed as: PETROVYKH YEVGENIY
43 granted patents·4 pending applications·1,016 citations·filing 2001–2020
98Inventor score
Files withGENESYS TELECOMMUNICATIONS LABORATORIES INC27GENESYS TELECOMM LAB INC12ANISIMOV NIKOLAY4PETROVYKH YEVGENIY2RISTOCK HERBERT WILLI ARTUR1
Top patents by PatentIndex Score
47 records- 0199US7929562B2Method and apparatus for optimizing response time to events in queueGENESYS TELECOMM LAB INC·Filed 2003·Granted Apr 19, 2011·233 cites·22 claims
- 0298US9674361B2System and method for intelligent task management in a workbinGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Jun 6, 2017·107 cites·21 claims
- 0398US8824664B1System and method for controlling lifespan of interaction requestsGENESYS TELECOMM LAB INC·Filed 2013·Granted Sep 2, 2014·80 cites·20 claims
- 0497US6822945B2Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queueGENESYS TELECOMM LAB INC·Filed 2002·Granted Nov 23, 2004·147 cites·36 claims
- 0596USRE46852EMethod and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queueGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted May 15, 2018·23 cites·23 claims
- 0695US7730135B2Method and apparatus for intelligent routing of instant messaging presence protocol (IMPP) events among a group of customer service representativesGENESYS TELECOMM LAB INC·Filed 2007·Granted Jun 1, 2010·32 cites·1 claims
- 0795US7299259B2Method and apparatus for intelligent routing of instant messaging presence protocol (IMPP) events among a group of customer service representativesGENESYS TELECOMM LAB INC·Filed 2001·Granted Nov 20, 2007·102 cites·12 claims
- 0894US9823949B2System and method for intelligent task management and routingGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Nov 21, 2017·19 cites·19 claims
- 0994US9525640B2System and method for controlling lifespan of interaction requestsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Dec 20, 2016·19 cites·30 claims
- 1093US9648168B2Method and apparatus for optimizing response time to events in queueGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted May 9, 2017·8 cites·9 claims
- 1193US7610347B2System and apparatus for pre-routing network eventsGENESYS TELECOMM LAB INC·Filed 2007·Granted Oct 27, 2009·23 cites·8 claims
- 1292US7853717B2System and apparatus for pre-routing network eventsGENESYS TELECOMM LAB INC·Filed 2008·Granted Dec 14, 2010·20 cites·20 claims
- 1391US10750019B1System and method for assisting agents via artificial intelligenceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2019·Granted Aug 18, 2020·44 cites·16 claims
- 1491US8229484B2System and methods for integrating short message service messaging with contact center applicationsANISIMOV NIKOLAY·Filed 2009·Granted Jul 24, 2012·19 cites·6 claims
- 1591US7586859B2Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queueGENESYS TELECOMM LAB INC·Filed 2007·Granted Sep 8, 2009·16 cites·3 claims
- 1690US9031087B2Method and apparatus for optimizing response time to events in queuePETROVYKH YEVGENIY·Filed 2011·Granted May 12, 2015·16 cites·30 claims
- 1789USRE46776EMethod and apparatus for optimizing response time to events in queueGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Apr 3, 2018·12 cites·22 claims
- 1889US8654963B2Method and system for integrating an interaction management system with a business rules management systemANISIMOV NIKOLAY·Filed 2008·Granted Feb 18, 2014·13 cites·13 claims
- 1985US10162685B2System and method for intelligent task management and routingGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Dec 25, 2018·3 cites·20 claims
- 2085US9083802B2Method and system for integrating an interaction management system with a business rules management systemGENESYS TELECOMM LAB INC·Filed 2014·Granted Jul 14, 2015·5 cites·24 claims
- 2185US8934612B2Customer-centric network-based conferencingRISTOCK HERBERT WILLI ARTUR·Filed 2012·Granted Jan 13, 2015·7 cites·19 claims
- 2284USRE46174EMethod and apparatus for intelligent routing of instant messaging presence protocol (IMPP) events among a group of customer service representativesGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Oct 4, 2016·5 cites·10 claims
- 2382US7272627B2System and apparatus for pre-routing network eventsGENESYS TELECOMM LAB INC·Filed 2002·Granted Sep 18, 2007·28 cites·14 claims
- 2481US9462435B2System and methods for integrating short message service messaging with contact center applicationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Oct 4, 2016·4 cites·18 claims
- 2580US10142477B2System and method for social message classification based on influenceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Nov 27, 2018·5 cites·19 claims
- 2679US7929464B2Method and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queueGENESYS TELECOMM LAB INC·Filed 2004·Granted Apr 19, 2011·10 cites·23 claims
- 2778US10097689B2System and methods for integrating short message service messaging with contact center applicationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Oct 9, 2018·2 cites·20 claims
- 2878US9924038B2Method and system for integrating an interaction management system with a business rules management systemGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2017·Granted Mar 20, 2018·2 cites·18 claims
- 2977US9538010B2Method and system for integrating an interaction management system with a business rules management systemGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Jan 3, 2017·2 cites·18 claims
- 3074US9519906B2Method for monitoring and ranking web visitors and soliciting higher ranked visitors to engage in live assistanceANISIMOV NIKOLAY·Filed 2008·Granted Dec 13, 2016·3 cites·14 claims
- 3172US10250753B2Customer-centric network-based conferencingGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Apr 2, 2019·2 cites·24 claims
- 3271US9444936B2Interaction request processing according to client pre-configured scheduleGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2013·Granted Sep 13, 2016·2 cites·22 claims
- 3368US10348899B2Interaction request processing according to client pre-configured scheduleGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Jul 9, 2019·1 cites·20 claims
- 3465US9948781B2Interaction request processing according to client pre-configured scheduleGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Apr 17, 2018·1 cites·20 claims
- 3561USRE46625EMethod and apparatus for intelligent routing of instant messaging presence protocol (IMPP) events among a group of customer service representativesGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2014·Granted Dec 5, 2017·0 cites·15 claims
- 3660US10356103B2Authentication system and method based on authentication annotationsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Granted Jul 16, 2019·1 cites·15 claims
- 3760US2014376716A1Method and apparatus for optimizing response time to events in queueGENESYS TELECOMM LAB INC·Filed 2014·Application pending·0 cites
- 3859US10250750B2Method and system for integrating an interaction management system with a business rules management systemGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2018·Granted Apr 2, 2019·0 cites·20 claims
- 3954USRE47138EMethod and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queueGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Nov 20, 2018·0 cites·36 claims
- 4054USRE46853EMethod and apparatus for anticipating and planning communication-center resources based on evaluation of events waiting in a communication center master queueGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted May 15, 2018·0 cites·6 claims
- 4153US11140269B2Systems and methods for extended agent capacityGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2020·Granted Oct 5, 2021·0 cites·20 claims
- 4253US8718690B2System and methods for integrating short message service messaging with contact center applicationsANISIMOV NIKOLAY·Filed 2012·Granted May 6, 2014·0 cites·8 claims
- 4351US2013145019A1Method and apparatus for optimizing response time to events in queuePETROVYKH YEVGENIY·Filed 2012·Application pending·0 cites
- 4447US9497289B2System and method for social message classification based on influenceGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2012·Granted Nov 15, 2016·0 cites·17 claims
- 4545US10440185B2System and method for contact center shared economyGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2015·Granted Oct 8, 2019·0 cites·18 claims
- 4643US2003009530A1Instant message presence protocol for facilitating communication center activityFiled 2002·Application pending·0 cites
- 4734US2018060871A1System and method for providing secure access to electronic recordsGENESYS TELECOMMUNICATIONS LABORATORIES INC·Filed 2016·Application pending·0 cites
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →