Inventor · disambiguated record
Robert C. Steiner
Also filed as: STEINER ROBERT · STEINER ROBERT C
66 granted patents·25 pending applications·903 citations·filing 1997–2018
99Inventor score
Top patents by PatentIndex Score
91 records- 0198US8634543B2One-to-one matching in a contact centerFLOCKHART ANDREW D·Filed 2010·Granted Jan 21, 2014·83 cites·17 claims
- 0296US8761380B2Adaptive estimated wait time predictorKOHLER JOYLEE·Filed 2012·Granted Jun 24, 2014·141 cites·20 claims
- 0394US8234141B1Dynamic work assignment strategies based on multiple aspects of agent proficiencyFLOCKHART ANDREW D·Filed 2005·Granted Jul 31, 2012·32 cites·16 claims
- 0494US6707903B2Automated workflow method for assigning work items to resourcesAVAYA INC·Filed 2003·Granted Mar 16, 2004·173 cites·33 claims
- 0593US7949121B1Method and apparatus for the simultaneous delivery of multiple contacts to an agentAVAYA INC·Filed 2005·Granted May 24, 2011·42 cites·37 claims
- 0692US9569751B2Mechanism for creation and utilization of an attribute tree in a contact centerAVAYA INC·Filed 2014·Granted Feb 14, 2017·17 cites·20 claims
- 0791US8634541B2Work assignment deferment during periods of agent surplusFLOCKHART ANDREW D·Filed 2012·Granted Jan 21, 2014·15 cites·18 claims
- 0890US8964958B2Grid-based contact centerSTEINER ROBERT C·Filed 2009·Granted Feb 24, 2015·21 cites·20 claims
- 0990US8369324B1Variable compression queueAVAYA INC·Filed 2008·Granted Feb 5, 2013·28 cites·19 claims
- 1089US10313526B2Mechanism for work assignment in a graph-based contact centerAVAYA INC·Filed 2018·Granted Jun 4, 2019·4 cites·20 claims
- 1189US9930179B2Mechanism for work assignment in a graph-based contact centerAVAYA INC·Filed 2014·Granted Mar 27, 2018·11 cites·20 claims
- 1288US9154626B2Secret transfers in contact centersAVAYA INC·Filed 2013·Granted Oct 6, 2015·13 cites·21 claims
- 1386US9401989B2Work assignment with bot agentsAVAYA INC·Filed 2013·Granted Jul 26, 2016·9 cites·15 claims
- 1483US8670550B2Automated mechanism for populating and maintaining data structures in a queueless contact centerFLOCKHART ANDREW D·Filed 2010·Granted Mar 11, 2014·7 cites·14 claims
- 1583US8619968B2View and metrics for a queueless contact centerFLOCKHART ANDREW D·Filed 2010·Granted Dec 31, 2013·4 cites·20 claims
- 1683US8036682B1Apparatus and method for call center call-backAVAYA INC·Filed 2007·Granted Oct 11, 2011·10 cites·4 claims
- 1783US7500241B1Method and apparatus for scheduling tasksAVAYA INC·Filed 2003·Granted Mar 3, 2009·38 cites·16 claims
- 1882US8718268B2Customer service teamingSTEINER ROBERT C·Filed 2012·Granted May 6, 2014·4 cites·20 claims
- 1981US8688684B2Qualifier set creation for work assignment engineSTEINER ROBERT C·Filed 2012·Granted Apr 1, 2014·3 cites·9 claims
- 2081US8094804B2Method and apparatus for assessing the status of work waiting for serviceFLOCKHART ANDREW D·Filed 2003·Granted Jan 10, 2012·21 cites·43 claims
- 2181US7239316B1Method and apparatus for graphically manipulating data tablesAVAYA TECHNOLOGY CORP·Filed 2000·Granted Jul 3, 2007·34 cites·22 claims
- 2280US7949123B1Wait time predictor for long shelf-life workAVAYA INC·Filed 2004·Granted May 24, 2011·25 cites·28 claims
- 2379US8738412B2Method and apparatus for supporting individualized selection rules for resource allocationFLOCKHART ANDREW D·Filed 2004·Granted May 27, 2014·17 cites·10 claims
- 2477US8751274B2Method and apparatus for assessing the status of work waiting for serviceFLOCKHART ANDREW D·Filed 2008·Granted Jun 10, 2014·3 cites·14 claims
- 2577US5960382ATranslation of an initially-unknown messageLUCENT TECHNOLOGIES INC·Filed 1997·Granted Sep 28, 1999·81 cites·9 claims
- 2676US8767944B1Mechanism for status and control communication over SIP using CODEC tunnelingDAVIS SHELDON·Filed 2007·Granted Jul 1, 2014·8 cites·26 claims
- 2776US8437266B2Flow through call controlSTEINER ROBERT C·Filed 2009·Granted May 7, 2013·5 cites·13 claims
- 2874US9571644B2Contact advocateAVAYA INC·Filed 2013·Granted Feb 14, 2017·3 cites·19 claims
- 2974US8718267B2Analytics feedback and routingFLOCKHART ANDREW D·Filed 2011·Granted May 6, 2014·3 cites·20 claims
- 3074US8644491B2Mechanism for multisite service state descriptionFLOCKHART ANDREW D·Filed 2009·Granted Feb 4, 2014·2 cites·19 claims
- 3172US9025761B2Method and apparatus for assessing the status of work waiting for serviceFLOCKHART ANDREW D·Filed 2008·Granted May 5, 2015·1 cites·16 claims
- 3272US8891747B2Method and apparatus for assessing the status of work waiting for serviceFLOCKHART ANDREW D·Filed 2008·Granted Nov 18, 2014·1 cites·20 claims
- 3371US8488772B2Grouping of contact center agentsFAGUNDES LUCIANO GODOY·Filed 2011·Granted Jul 16, 2013·1 cites·27 claims
- 3470US9100486B2Managing transaction complexity in a contact centerAVAYA INC·Filed 2013·Granted Aug 4, 2015·2 cites·20 claims
- 3569US10410147B2Mechanism for adaptive modification of an attribute tree in graph based contact centersAVAYA INC·Filed 2014·Granted Sep 10, 2019·2 cites·18 claims
- 3669US8964964B2Interruptible work reassignmentAVAYA INC·Filed 2013·Granted Feb 24, 2015·2 cites·20 claims
- 3769US8385533B2Bidding work assignment on conference/subscribe RTP clearing houseAVAYA INC·Filed 2009·Granted Feb 26, 2013·2 cites·18 claims
- 3867US8965878B2Qualifier set creation for work assignment engineAVAYA INC·Filed 2014·Granted Feb 24, 2015·0 cites·10 claims
- 3966US7770175B2Method and apparatus for load balancing work on a network of servers based on the probability of being serviced within a service time goalAVAYA INC·Filed 2003·Granted Aug 3, 2010·10 cites·32 claims
- 4065US8953775B2System, method, and apparatus for determining effectiveness of advanced call center routing algorithmsAVAYA INC·Filed 2012·Granted Feb 10, 2015·1 cites·20 claims
- 4165US8903080B2Goal-based estimated wait timeFLOCKHART ANDREW D·Filed 2011·Granted Dec 2, 2014·1 cites·20 claims
- 4265US8699695B2Automatic call notification groupsAVAYA INC·Filed 2012·Granted Apr 15, 2014·1 cites·21 claims
- 4365US8699696B1System and method for efficiently managing large contact centersAVAYA INC·Filed 2012·Granted Apr 15, 2014·1 cites·20 claims
- 4464US9124702B2Strategy pairingAVAYA INC·Filed 2013·Granted Sep 1, 2015·1 cites·20 claims
- 4564US8953773B2Incorporating interactive voice response functions into a work assignment engine scriptAVAYA INC·Filed 2012·Granted Feb 10, 2015·1 cites·20 claims
- 4663US9100480B2Adjustment of contact routing decisions to reward agent behaviorKOHLER JOYLEE·Filed 2012·Granted Aug 4, 2015·1 cites·17 claims
- 4763US8699691B2Multi-tasking reliefKOHLER JOYLEE·Filed 2012·Granted Apr 15, 2014·1 cites·17 claims
- 4863US8116237B2Clearing house for publish/subscribe of status data from distributed telecommunications systemsSTEINER ROBERT·Filed 2008·Granted Feb 14, 2012·4 cites·18 claims
- 4962US8504717B2Customized algorithm and method of mixing multiple different algorithmsSTEINER ROBERT C·Filed 2009·Granted Aug 6, 2013·0 cites·20 claims
- 5061US2012278136A1Dynamic work assignment strategies based on multiple aspects of agent proficiencyFLOCKHART ANDREW D·Filed 2012·Application pending·0 cites
Showing the top 50 of 91 patent records by PatentIndex Score.
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →