Inventor · disambiguated record
Zia Chishti
Also filed as: CHISHTI ZIA
156 granted patents·14 pending applications·5,317 citations·filing 2000–2024
99Inventor score
Files withAFINITI EUROPE TECH LTD67AFINITI LTD55AFINITI INT HOLDINGS LTD15CHISHTI ZIA8RESOURCE GROUP INTERNATIONAL LTD6
Top patents by PatentIndex Score
170 records- 0199US9712676B1Techniques for benchmarking pairing strategies in a contact center systemAFINITI EUROPE TECH LTD·Filed 2016·Granted Jul 18, 2017·182 cites·36 claims
- 0299US9300802B1Techniques for behavioral pairing in a contact center systemSATMAP INT HOLDINGS LTD·Filed 2015·Granted Mar 29, 2016·227 cites·20 claims
- 0399US9277055B2Call mapping systems and methods using variance algorithm (VA) and/or distribution compensationSATMAP INT HOLDINGS LTD·Filed 2014·Granted Mar 1, 2016·168 cites·32 claims
- 0499US9215323B2Selective mapping of callers in a call center routing systemSATMAP INT HOLDINGS LTD·Filed 2014·Granted Dec 15, 2015·144 cites·20 claims
- 0599US9025757B2Call mapping systems and methods using bayesian mean regression (BMR)RESOURCE GROUP INTERNATIONAL LTD·Filed 2013·Granted May 5, 2015·183 cites·24 claims
- 0699US8929537B2Call mapping systems and methods using variance algorithm (VA) and/or distribution compensationSATMAP INT HOLDINGS LTD·Filed 2013·Granted Jan 6, 2015·195 cites·29 claims
- 0799US8879715B2Call mapping systems and methods using variance algorithm (VA) and/or distribution compensationRESOURCE GROUP INTERNATIONAL LTD·Filed 2013·Granted Nov 4, 2014·205 cites·29 claims
- 0899US8824658B2Selective mapping of callers in a call center routing systemCHISHTI ZIA·Filed 2008·Granted Sep 2, 2014·185 cites·33 claims
- 0999US8750488B2Predicted call time as routing variable in a call routing center systemSPOTTISWOODE S JAMES P·Filed 2011·Granted Jun 10, 2014·190 cites·15 claims
- 1099US8724797B2Estimating agent performance in a call routing center systemCHISHTI ZIA·Filed 2010·Granted May 13, 2014·185 cites·33 claims
- 1199US8699694B2Precalculated caller-agent pairs for a call center routing systemCHISHTI ZIA·Filed 2010·Granted Apr 15, 2014·235 cites·28 claims
- 1299US8565410B2Call mapping systems and methods using variance algorithm (VA) and/or distribution compensationRESOURCE GROUP INTERNATIONAL LTD·Filed 2013·Granted Oct 22, 2013·193 cites·33 claims
- 1398US10135987B1Systems and methods for routing callers to an agent in a contact centerAFINITI EUROPE TECH LTD·Filed 2016·Granted Nov 20, 2018·87 cites·20 claims
- 1498US9787841B2Techniques for hybrid behavioral pairing in a contact center systemAFINITI EUROPE TECH LTD·Filed 2015·Granted Oct 10, 2017·61 cites·20 claims
- 1598US9781269B2Techniques for hybrid behavioral pairing in a contact center systemAFINITI EUROPE TECH LTD·Filed 2015·Granted Oct 3, 2017·53 cites·20 claims
- 1698US9712679B2Systems and methods for routing callers to an agent in a contact centerCHISHTI ZIA·Filed 2008·Granted Jul 18, 2017·140 cites·34 claims
- 1798US9426296B2Systems and methods for routing callers to an agent in a contact centerAFINITI INT HOLDINGS LTD·Filed 2015·Granted Aug 23, 2016·177 cites·20 claims
- 1898US9020137B2Matching using agent/caller sensitivity to performanceRESOURCE GROUP INTERNATIONAL LTD·Filed 2013·Granted Apr 28, 2015·182 cites·25 claims
- 1998US8792630B2Use of abstracted data in pattern matching systemRESOURCE GROUP INTERNATIONAL LTD·Filed 2013·Granted Jul 29, 2014·177 cites·17 claims
- 2098US8781100B2Probability multiplier process for call center routingSPOTTISWOODE S JAMES P·Filed 2009·Granted Jul 15, 2014·185 cites·38 claims
- 2198US8737595B2Systems and methods for routing callers to an agent in a contact centerRESOURCE GROUP INTERNATIONAL LTD·Filed 2013·Granted May 27, 2014·187 cites·20 claims
- 2298US8731178B2Systems and methods for routing callers to an agent in a contact centerRESOURCE GROUP INTERNAT LTD·Filed 2012·Granted May 20, 2014·178 cites·31 claims
- 2398US8634542B2Separate pattern matching algorithms and computer models based on available caller dataSPOTTISWOODE S JAMES P·Filed 2008·Granted Jan 21, 2014·181 cites·40 claims
- 2498US8472611B2Balancing multiple computer models in a call center routing systemCHISHTI ZIA·Filed 2008·Granted Jun 25, 2013·198 cites·42 claims
- 2598US8433597B2Systems and methods for routing callers to an agent in a contact centerCHISHTI ZIA·Filed 2008·Granted Apr 30, 2013·200 cites·18 claims
- 2698US8295471B2Selective mapping of callers in a call-center routing system based on individual agent settingsSPOTTISWOODE S JAMES P·Filed 2009·Granted Oct 23, 2012·230 cites·44 claims
- 2798US7220122B2Systems and methods for positioning teethALIGN TECHNOLOGY INC·Filed 2004·Granted May 22, 2007·172 cites·18 claims
- 2897USRE47201EUse of abstracted data in pattern matching systemAFINTI INT HOLDINGS LTD·Filed 2016·Granted Jan 8, 2019·44 cites·37 claims
- 2997US10116795B1Techniques for estimating expected performance in a task assignment systemAFINITI LTD·Filed 2017·Granted Oct 30, 2018·20 cites·30 claims
- 3097USRE46986EUse of abstracted data in pattern matching systemAFINTI INT HOLDINGS LTD·Filed 2016·Granted Aug 7, 2018·45 cites·17 claims
- 3197US8359219B2Systems and methods for routing callers to an agent in a contact centerRESOURCE GROUP INTERNAT LTD·Filed 2008·Granted Jan 22, 2013·194 cites·24 claims
- 3297US6783360B2Systems and methods for positioning teethALIGN TECHNOLOGY INC·Filed 2000·Granted Aug 31, 2004·164 cites·18 claims
- 3396US9917949B1Techniques for behavioral pairing in a contact center systemAFINITI EUROPE TECH LTD·Filed 2016·Granted Mar 13, 2018·14 cites·19 claims
- 3494US11863708B2Matching using agent/caller sensitivity to performanceAFINITI LTD·Filed 2022·Granted Jan 2, 2024·2 cites·21 claims
- 3594US11258907B2Matching using agent/caller sensitivity to performanceAFINITI LTD·Filed 2020·Granted Feb 22, 2022·3 cites·20 claims
- 3692US10863026B2Techniques for workforce management in a contact center systemAFINITI EUROPE TECH LTD·Filed 2019·Granted Dec 8, 2020·6 cites·17 claims
- 3792US10326882B2Techniques for workforce management in a contact center systemAFINITI EUROPE TECH LTD·Filed 2016·Granted Jun 18, 2019·7 cites·15 claims
- 3891US11070674B2Techniques for benchmarking pairing strategies in a contact center systemAFINITI LTD·Filed 2020·Granted Jul 20, 2021·2 cites·30 claims
- 3991US9955013B1Techniques for L3 pairing in a contact center systemAFINITI EUROPE TECH LTD·Filed 2016·Granted Apr 24, 2018·11 cites·23 claims
- 4091US9686411B2Call mapping systems and methods using variance algorithm (VA) and/or distribution compensationAFINITI INT HOLDINGS LTD·Filed 2015·Granted Jun 20, 2017·6 cites·18 claims
- 4190US10893146B2Techniques for benchmarking pairing strategies in a contact center systemAFINITI EUROPE TECH LTD·Filed 2020·Granted Jan 12, 2021·2 cites·20 claims
- 4290US10027812B1Matching using agent/caller sensitivity to performanceAFINITI INT HOLDINGS LTD·Filed 2016·Granted Jul 17, 2018·5 cites·20 claims
- 4390US9654641B1Systems and methods for routing callers to an agent in a contact centerAFINITI INT HOLDINGS LTD·Filed 2015·Granted May 16, 2017·11 cites·20 claims
- 4490US9462127B2Matching using agent/caller sensitivity to performanceAFINITI INT HOLDINGS LTD·Filed 2013·Granted Oct 4, 2016·6 cites·21 claims
- 4590US9413894B2Systems and methods for routing callers to an agent in a contact centerAFINITI INT HOLDINGS LTD·Filed 2015·Granted Aug 9, 2016·6 cites·20 claims
- 4690US9288325B2Systems and methods for routing callers to an agent in a contact centerSATMAP INT HOLDINGS LTD·Filed 2015·Granted Mar 15, 2016·6 cites·17 claims
- 4789US10142473B1Techniques for benchmarking performance in a contact center systemAFINITI EUROPE TECH LTD·Filed 2016·Granted Nov 27, 2018·3 cites·20 claims
- 4888US9288326B2Systems and methods for routing a contact to an agent in a contact centerSATMAP INT HOLDINGS LTD·Filed 2015·Granted Mar 15, 2016·5 cites·20 claims
- 4987US10122860B1Techniques for estimating expected performance in a task assignment systemAFINITI LTD·Filed 2017·Granted Nov 6, 2018·2 cites·28 claims
- 5087US10110746B1Techniques for benchmarking pairing strategies in a task assignment systemAFINITI LTD·Filed 2017·Granted Oct 23, 2018·5 cites·30 claims
Showing the top 50 of 170 patent records by PatentIndex Score.
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Identity basis: PatentsView inventor disambiguation (2025Q4-odp release). How scoring works →